1. Boston Public Health Commission Safe and Sound Return Project September 2012

2. GOALS: Increase the rate of admission Move from scheduled appointments to all walk-ins Increase the retention rate

3. Changes since NIATx: Change in the access model from all scheduled appointments gradually to all walk-in hours Increase workplace efficiency Simplified the policy handbook and intake forms Increased retention rate

4. Change in Admissions

5. Outcome and Future Goals: Challenges Faced Teamwork and communication Clinician control Layoffs No-show clients Resolutions Meetings to resolve problems Gradual transition to all walk-ins Balancing time and clients Move to walk-ins

6. Areas For Growth: Continue with the access model of all walk-ins and phase out scheduled appointments Gather precise and accurate data on future engagement and retention rates Focus on recruitment effort for Safe and Sound Return (SSR) clients – women reentering the community.