1. SHTF Annual Report April 2011 – 20 March 2012

2. Terms of Reference… Page 1 Objectives To fairly represent all tenants living in sheltered housing schemes managed by Norwich City Council to the Council, and other internal and external organisations. 1. To enable tenants to participate in decisions affecting their homes, environment and support services, either directly by the Council or other providers. 2. To promote equality and diversity and ensure everyone is treated fairly. 3. To regularly consult and feedback to tenants at their home schemes, via tenant scheme meetings. 4. Meet at least 6 times per year. 5.

3. What did we do? Page 2 SHTF Meetings 23 May 2011 14 November 2011 16 January 2012 08 February 2012 20 March 2012 (AGM) 26 July 2011 7 6 06 October 2011 [consultation event]

4. What did we do?... continued Page 3 Chair – 3.75 years / Vice Chair – past year Key outcomes from meetings: Performance monitoring introduced Sheltered housing review - updates Consultation event (new service, plan/prepare/shape future) Guest room review Sheltered housing service standards review Sheltered housing tenant’s handbook review Service & support charges clarification

5. What did we do?... continued Page 4 Local Offers - updates Key outcomes from meetings: Office accommodation strategy Housing improvement plan - updates Network Forums – NOPF, CWB

6. Guest speakers / observers Page 5 Norwich City Council, Neighbourhoods & Walkabouts (Paul Nicholson & Carol Jones) Norwich City Council, Local Offers (Natasha Norman) Norwich City Council, Audit Commission – advice and assistance update (Sarah Loades) Norwich City Council, Neighbourhoods and walkabouts (Paul Nicholson & Carol Jones) Norwich City Council, Office Accommodation Strategy (Anna Clarke) Observers (SH tenants, Scheme Managers, Older People Forums)

7. Regular attendees Page 6 Housing Property Services (Brian Wink) Tenant Involvement Officer (Nicholas Downes) Sheltered Housing Scheme Managers (various) Sheltered Housing Manager (Karen Carolan) Tenancy Support Services Manager (Nigel Andrews) Citywide Board representative (Steve Rees)

8. Cross Forum Representation Page 7 Norwich Older Peoples’ Forum (Brent Pearson & Jenny Campling) Citywide Board (Steve Rees)

9. Tenant Involvement Page 8 Focus Groups (this year) Meet GASWAY Equality & diversity for tenants (scrutinised performance of landlords) Responsive repairs tender Sheltered housing service review Sheltered housing flooring tender (evaluation panel) NCAS operations centre visits Handyman review, Guest room review

10. Scheme Issues Page 10 13 scheme issues raised (20 last year, 29 before) 3 Issues currently outstanding (3 last year, 6 before): 1. Fencing 2. Car park 3. Trees

11. Schemes not represented Page 11 Total of 7 schemes not currently represented: Custance Court Harry Perry Rowland Court Douro Place Bailey Causeway Gildencroft Millers Lane

12. Scheme Representation Page 12

13. Summary A huge amount of work has been achieved THANK YOU!