4. End users Web servers Application servers Data servers ? How do I know I have a problem? How do I isolate the problem? How do I diagnose the problem?

5. IT/Ops App Dev

6. 6 IT/Ops App Owner Dev/QA Manage infrastructure and application delivery Identify deviations from acceptable behavior Isolate and coordinate problem resolution Manage infrastructure and application delivery Identify deviations from acceptable behavior Isolate and coordinate problem resolution Build applications and verify quality Improve application functionality Troubleshoot critical issues and resolve Build applications and verify quality Improve application functionality Troubleshoot critical issues and resolve Ensure application quality, reliability and performance Reduce MTTR and ensure customer satisfaction Ensure application quality, reliability and performance Reduce MTTR and ensure customer satisfaction

7. “the management of existing business-facing applications to optimize value delivered for acceptable cost and risk.” - Gartner - 2010 Or in simpler terms “Application Performance Management”

8. Application Real-Time Architecture Discovery and Modeling Discover and gain insight into the relationships between the software and hardware components within your application environment End User Experience Monitoring Understand how your end users experience your application’s performance and quality User-Defined Transaction Profiling Trace the performance of specific critical business transactions across the application stack and infrastructure Application Component Deep Dive Monitoring Monitor the health of an application, and rapidly diagnose problems Application Performance Analytics Optimize Resources Improve Business Processes

9. 9 End users Web servers Application servers Data servers

11. Service Telemetry Layer End User Requests Management Platform Service NOC Operator Support/Dev Biz/App Owner SE-Viewer SCOM +.NET MP Advisor

12. SCOM 2007 Server SQL Event Storage Portable Device Development PC Operations PC Web Browser CSM Collector SE-Viewer Server Structured Events are sent through WMI to SCOM Event information is displayed or the URL of the event is sent via e-mail notification WWW

17. Xbox Advisor – Application Status

19. .NET Transaction Monitoring Lower costs and simplify management of datacenter applications Optimize availability and performance of critical LOB applications Build unified management of applications from the datacenter to the cloud