1. Organizational Communication
The most challenging task for managers

2. Organizational Communication
Studies show that managers spend over 70% of their time communicating
If this is so, why do most managers identify communications as their #1 challenge?
There is a big difference between doing it, and doing it well

3. Organizational Communication
Focuses on getting work done and meeting organizational goals
Focuses on change and adaptation
Focuses on social aspects and motivation of individuals

4. Organizational Communication
Six Opportunities for Miscommunication
Role of the communicator
Variables: language, symbols, word usage
Channel used
Content
Characteristics of the sender and receiver
Context

5. Organizational Communication
Do you hear what I’m saying?
Use of multiple techniques, leads to interference and misinterpretations
Influence tactics might affect what you hear
Symbols can interfere with what you hear
Nonverbal factors can interfere with what you hear

6. Organizational Communication
Barriers to effective communications:
If HP only knew what HP knows, John Doyle, former head of HP labs
Ineffective communication skills
Negative attitude towards the situation
Information overload
Inconsistency with our frame of reference
Credibility of source
Physical location
Distractions
Defensiveness

7. Personal Communications
Why focus on improving communications skills?
Employers list communication skills as a basic requirement and a primary flaw in candidates
Are you comfortable with your ability to communicate orally and in writing?
Do you know how to listen and if not, is this a problem?
Do you know how to give and receive effective feedback?