1. Doing More with Less… Ontario Universities Computer Conference John Marrazzo JM Associates john @ higheredinfo.com http://higheredinfo.com

2. Whats Wrong Anyway? Projects are always delivered on budget Systems are intuitive to use More signatures mean better audit Committees add value Low bid is a great decision criterion Vendors always deliver what they promise

3. Thinking Outside the Box Develop Differently Exploit Existing Stay Simple Plan Properly Pursue Partnering

4. Develop Differently Throw out the old rules Performance is not a measurement Documentation is not an issue Think rapid development and disposal Dont strive for perfection Switch focus to the end user

5. Exploit Existing Leverage functionality Find synergy among technologies Educate about existing capabilities

6. Digital Library UVa Institute for Advanced Technology in the Humanities UVa Institute for Advanced Technology in the Humanities

7. Exploit Existing Create awareness

8. Exploit Existing Expand access

9. Infoed.org SPIN system

10. Stay Simple Streamline processes

11. UBC Self Admission Process 25,000 undergrad applications & staff evaluations 12,000 offers 6,000 registrations minimum of 4 to 8 weeks from application to early offer of admission Even with web applications, this is a lot of work and slow response!

14. Self-Admission Statistics NumberCategoryPercent 10,204Web applications from BC high school students 97% 5,093self reported & self evaluated50% 2,159self admitted42% 1,565wait for May or final grades31% 1,369not admissible27%

15. Stay Simple Simplify scope Deliver intuitive solutions Deploy simplified interfaces

16. Simple Interfaces Harvard UBC

17. UBC Ask Me Responded to approximately 428,000 questions Averages about 1,700 questions per day Enrolment Services has reduced by 85% the number of student inquiry emails

18. Stay Simple Create new polices Trust people Information is a good thing Publish first to the web

19. Plan Properly Create a vision Generate a Strategic Tech Plan Prioritize projects institutionally Use a tactical plan

20. Pursue Partnering Use open source solutions Outsource processes and services

21. Electronic Portfolios Interfolio, inc. Interfolio, inc. Chronicle of Higher Education

22. Pursue Partnering Share with peers Partner with vendors

23. What can be… wireless Study Buddy eSuds

24. What can be… wireless Security Web cams Palm campus tours Real-time sports scores Online reference materials Improved customer service OUCC logo contest

25. How to start… Create an STP and use it Communicate everything to everyone Change processes then systems

26. Talk To Me Like I Am 4!