3. _____________________ _____________________ _____________________ _____________________ _____________________ _____________________ _____________________ _____________________ _____________________ _____________________ _____________________ _____________________ _____________________ _____________________ Effect on you and/or your work: Traits: What makes you trust someone? + -

4. Trust in the American workplace is a vanishing Characteristic. - Total Quality Newsletter - Total Quality Newsletter

5. As leaders, we all need to be aware that the way we behave either builds trust - or destroys it. - Leadership: Whats Trust... video - Leadership: Whats Trust... video

6. Trust is the foundation of leadership Trust is the foundation of leadership

7. The way we behave either builds trust or destroys it. The way we behave either builds trust or destroys it.

8. The five most important trust-building behaviors are: The five most important trust-building behaviors are:

9. - Be open and honest

10. The five most important trust-building behaviors are: The five most important trust-building behaviors are: - Be open and honest > Let people know whats going on. Dont hide bad news.

11. The five most important trust-building behaviors are: The five most important trust-building behaviors are: - Be open and honest > Let people know whats going on. Dont hide bad news. - Be credible

12. The five most important trust-building behaviors are: The five most important trust-building behaviors are: - Be open and honest > Let people know whats going on. Dont hide bad news. - Be credible > Do what you say youre going to do. Be true to your word.

13. The five most important trust-building behaviors are: The five most important trust-building behaviors are: - Be open and honest > Let people know whats going on. Dont hide bad news. - Be credible > Do what you say youre going to do. Be true to your word. - Be humble

14. The five most important trust-building behaviors are: The five most important trust-building behaviors are: - Be open and honest > Let people know whats going on. Dont hide bad news. - Be credible > Do what you say youre going to do. Be true to your word. - Be humble > Ask for help when you need it. Admit you dont know everything.

15. The five most important trust-building behaviors are: The five most important trust-building behaviors are: - Be open and honest > Let people know whats going on. Dont hide bad news. - Be credible > Do what you say youre going to do. Be true to your word. - Be humble > Ask for help when you need it. Admit you dont know everything. - Be competent

16. The five most important trust-building behaviors are: The five most important trust-building behaviors are: - Be open and honest > Let people know whats going on. Dont hide bad news. - Be credible > Do what you say youre going to do. Be true to your word. - Be humble > Ask for help when you need it. Admit you dont know everything. - Be competent > Know your job. Do it in a way that sets the standard for everyone. SLIDE #5I:

17. The five most important trust-building behaviors are: The five most important trust-building behaviors are: - Be open and honest > Let people know whats going on. Dont hide bad news. - Be credible > Do what you say youre going to do. Be true to your word. - Be humble > Ask for help when you need it. Admit you dont know everything. - Be competent > Know your job. Do it in a way that sets the standard for everyone. - Be generous SLIDE #5I:

18. The five most important trust-building behaviors are: The five most important trust-building behaviors are: - Be open and honest > Let people know whats going on. Dont hide bad news. - Be credible > Do what you say youre going to do. Be true to your word. - Be humble > Ask for help when you need it. Admit you dont know everything. - Be competent > Know your job. Do it in a way that sets the standard for everyone. - Be generous > Give praise and credit to the people who deserve it. SLIDE #5I:

19. Trust–building behaviors must be consistent and ongoing. Trust–building behaviors must be consistent and ongoing.

20. Leadership: whats trust got to do with it?

21. Everything!

22. Trust is kind of like money. Its hard to earn and easy to lose. - Leadership: Whats Trust... video