1. Corporate Presentation
Exclusive presentation
Pirámide Digital
Confidential
Corporate Presentation
“Solutions” to optimize revenue and profitability of your business
HPO High Performance Organizations
Products Suite
This presentation can be downloaded from:
http: / /

2. Agenda Pirámide Digital Questions and Answers Mission Vision Values
Products & Services
Results Generating Actions
Top Level Management Consulting
Top Level Training
Partnerships
Experience
Customers
Personal
Pirámide Digital Today!
Market niche
Questions and Answers
Estimated time: 60 minutos

3. Pirámide Digital Founded by 2.002
Dedicated to providing effective solutions for advising, consulting, training, technology, outsourcing and management services at top level for telecommunications and utilities industries.
Solid growth over time
World class products / services

4. Mission
“Provide to the telecommunications and utilities industries, the most effective management tools to optimize top management knowledge and skills to achieve predicted results, through high quality solutions with leading edge technology and highly trained professional staff”.

5. Vision
“"To be and be seen as the leader in the telecommunications and  utilities, in consulting, training, technology and outsourcing services to top level managers“.

6. Values Results Responsability Customer Driven Service Culture
Commitment
Constancy
Respect for human dignity
Teamwork
Communication
Business Ethics
Confidence in the word
Results

7. Results Generation Methodology
Pirámide Digital
Market niche
Permanence
and growth
Stocks $
Strategists $
Top
Down Approach
Tasks
Profit $
Managers
Sales,
Bookkeeping,
Personal
Operation /
Administration

8. Best Business Practices
SPIN Selling
ISO 38500
BPR Lean
ISO 27000
BS 25777
NPI
SIT-PG
eTOM
TAM
ABC

9. Pirámide Digital PRODUCTS & SERVICES Results Generating Actions
Top Level Management Consulting
Top Level Training
Partnerships

10. Results Generating Actions
Strategy, Management and Operation of telecommunications companies and utilities
Bundling / packaging
Convergence - Triple / Quad / n-play
Business and Communication Plan
Revenue Assurance and Fraud Control
Outsourcing and efficiency of channels:
Sales
Logistics
Distribution
Installation
Repair
Billing
Collection
Outsourcing and efficiency for Customer Loyalty

11. Top Level Management Consulting
BUSINESS
STRATEGY
CUSTOMER
PEOPLE
SYSTEMS
AND
PROCESSES

12. Leveraging using e-tom Enhanced Telecomunication Operations Map$
Top
Down
Approach
Tasks

13. Leveraging using e-tom Enhanced Telecomunication Operations Map
Total Coverage $
Top
Down
Approach
Tasks

14. Leveraging using e-tom Enhanced Telecomunication Operations Map
BUSINESS
STRATEGY $
Top
Down Approach
Tasks
CUSTOMER
PEOPLE
SYSTEMS
AND
PROCESSES

15. Top Level Management Consulting
STRATEGY
BUSINESS VALUATION AND SALE $
Growth
International Public Offering
Sharing in capital markets
Attracting investors
Business and Investment Plans
Virtual Network Operators
Convergence
MANAGEMENT
PROFIT GENERATION $
Operation
Business Performance Indicators
Key Performance Indicators
Customer Relationship Management
Retention Management
Value Added Services
Revenue Assurance
Fraud control, detection & prevention
OPERATION / ADMINISTRATION
Strategy, Processes, People
Marketing
Sales, Retention, Loyalty
Contact Centers Management
World Class Customer Services
Business and Operation Support Systems
IT Architecture
STRATEGY
MANAGEMENT
OPERATION
Few consultants, many results …

16. Top Level Management Consulting Testimonial …
Piramide Digital had contributed to develop and implement an strategy oriented to increase profit, with high impact in short term.
Navega - Guatemala

17. Top Level Training (Face 2 Face, Online)
Business Simulation Model for Telecom Convergent Industry ©
Customer Relationship Management ©
Telecom Experience (140 themes) ©
Managers Development

18. Top Level Training Business Simulation Model for Telecom Convergent Industry ©

19. Pirámide Digital. Simulación de Negocios © …
Top Level Training Business Simulation Model for Telecom Convergent Industry ©
Pirámide Digital. Simulación de Negocios © …

20. Top Level Training Testimonial …
Piramide Digital had delivered 30 training programs about Business Simulation Models ©, using real information of our organization, and simulating effciently present year, as well as future scenarios.
Petroecuador - Ecuador

21. Top Level Training Testimonial …
- 553 ejecutivos capacitados
- Indice de satisfacción de 96/100
- 553 top level executives trained in Management ©.
- Customer satisfaction level 96/100 in public sector
Petroecuador - Ecuador

22. Top Level Training CRM - Customer Relationship Management
Strategies to implement CRM
World Class Customer solutions
Contact Centers management
Retention management
Certifying Contact Centers
Sales management
Marketing management
Revenue Assurance
IP Entrepreneurship

23. Top Level Training Telecommunications & Utilities
Business Simulation Model for Telecom Convergent Industry ©
Business Intelligence Management
Business Support Management
Operation Support Management
Provisioning Management
Customer Relationship Management
Operations Management
Mediation Management
Networks Management
Prevention & Detection Fraud Management
Financial Management
Entrepreneurship Resource Planning Management
Revenue Assurance Management

24. Top Level Training Managers Development Time effective Administration
Team Commitment
Leadership
Results Generation Methodology
Negotiation
Organizational & Personal Improvement
Core Business
High Performance Organizations
Live learning for top executives
Focus Results Management

25. Top Level Training Methodology
TOTAL INMERSION
MANAGEMENT TEAM
Management
Experience
Knowledge
PRE - DESIGN.
Tailored to the needs of the company and management team
MANAGERS DIAGNOSTIC.
Executive report delivering
Results oriented management methodology
Adrenalina
Not
satisfied 
effort

26. Partnerships Parquesoft Optima Innova Systems ASI Consultant
Open Systems. Telecom y Utilities
Business & Operation Support Systems. BOSS
Mediation & Provisioning
CRM
Business Intelligence
Fraud management
Parquesoft
IT Consultancy service
Customers
Business strategy support
People
Processes
Optima
IT Critical processes
Tunning
Performance Optimization
IT multiplatform integration
Innova Systems
Documentation management
ASI Consultant
IT Consultancy services
Caribbean International University
Management training
Online training
PhD, Masters, Bachellor, Executive programs tailored made

27. Field experience Fixed phone lines. Results:
Operation, generating profits for USD 80M
Business plan development
Commercial Strategy Top-Down.
Launching & Operation
Network recovering management for 100K customers
Implementation of BOSS Business & Operation Support Systems
Sales, retention and loyalty management
IT Updating from Fortran 77 to Oracle
Operation strategy definition, using e-TOM
Mobile phones
Purchase, operation, valuation and sale of the company. Generating value $ 600M / 3 years
Churn reduction from 10% to 2,5%. Profit of USD 80M
Fraud management from USD to USD 4 per month.
Billing error reduction from 30/100 to 7/ Profit ot USD 2M per month
Churn reduction in unstable economies avoiding bankruptcy
Public phones
Revenue assurance and fraud management strategy. Profit of USD 2M

28. Field experience Data Transmision Results:
Commercial Strategy Top-Down.
Operation strategy definition, using e-TOM
BOSS Business & Operation Support Systems definition to leveraging business. Profit of USD 7M
Internet Service Provider
Business and investment plan
Launching and operation
ISO Certification
Operation to achieve break even point
Profit of USD 3.5M
Stocks management
TV Cable / Air
Reduction of billing error level from 30% to 7/10.000
Convergence
Operation
Value added services

29. SIEMENS. Convincing technology
Field experience
Data Transmision
Obtained results:
Commercial Strategy Top-Down.
Operation strategy definition, using e-TOM
BOSS Business & Operation Support Systems definition to leveraging business. Profit of USD 7M
Internet Service Provider
Business and investment plan
Launching and operation
ISO Certification
Operation to achieve break even point
Profit of USD 3.5M
Stocks management
TV Cable / Air
Reduction of billing error level from 30% to 7/10.000
Convergence
Operation
Value added services
SIEMENS. Convincing technology

30. Customer´s - Telecom
ENTEL

31. International Working Experience

32. Pablo G Páez PhD PhD Business & Management. AIU. USA
Top level executive. CEO. Co-founder / Co-owner of Pirámide Digital
Twenty years of international work experience in over thirty countries in: mobile operators, fixed service, Internet service provider, TV cable / air, data transmission, beepers, technology companies, and Customers services as well as contact centers. Had been Chief Executive Officer, Chief Operation Officer, Chief Sales & Marketing Officer, Chief Information Officer, Chief Technological Officer y Customer Services Officer in Telecom Industry.
Focused on measurable objectives, level of service in the industry and achieving results.
Ten postgraduate degrees in management, customer service, telecommunications, information and communication technologies in Sweden, Netherlands, USA, Korea, India and Brasil.
Able to provide technical support required to implement strategies to increase and maximize revenue and profitability in business.
Ability to change the organizational culture and motivation of the human factor.
Working experience in Management Information Systems, Managerial Control, Customer Relationship Management, Business Process Reengineering, Total Quality Management, High Performance Organizations & Strategic Business Planning and Quality Certification Processes (ISO & COPC).

33. Pablo G Páez PhD MSH 2003 - CEO. Ecuador
2005 Customer Services Director. México
2004 Chief Operations Officer. USA y Jamaica
2003 Chief Sales & Marketing Officer. Ecuador
2002 Chief Information Officer. Ecuador
2001 Chief Sales, Marketing and Customer Services Officer. Venezuela
Chief Information Officer. Ecuador
MSH
Telecom & IT Consultant. Washington, DC. USA

34. Pablo G Páez PhD Lecturer
MBA. Technologies of Information & Communication
MBA. Management Information Systems
MBA. Business plan
MBA. Business Simulation Models ©.
MBA. Entrepreneurship
MBA. Business plan
MBA. Business Simulation Models ©.
MBA. Lidership
MBA. Lidership and Innovation
MBA. Competitivity
MBA. Business Simulation Models
MBA. Management Information Systems
MBA. How tu run succesfully a Telecom Company
MBA. Business Simulation Models ©
MBA. Telecom Networks

35. Pablo G Páez PhD MBA. Electronic Entrepreneur
Monterrey Nuevo León. México
Entreprenur Development Institute.
Electronic Entrepreneur.
Ahmedabad, India
Entreprenur Development Institute.
Electronic Entrepreneur.
Islamabad, Pakistan
MBA. Management
Curazao, Antillas Holandesas

36. Pablo G Páez PhD
Internships:

37. Creators of 23.000 web pages Management Portal
Award of “Best Management Portal 2004 “
Kingston, Jamaica

38. Management Training Center. Quito
Pirámide Digital Today !
10 business partners
Top Level Management Consulting
134 Management Training Courses
Working experience of 30 countries
More than managers trained
More than 150 organizations had request our services
Headquarters
Quito
Miami – USA Office
Management Training Center. Quito

39. Pirámide Digital Our path Customers Pirámide Digital VALUE REVENUES
Partnerships
REVENUES
Outsourcing
Top
Level 
Management
Consulting
Customers
Management Training In-Company
Management Training Open Courses

40. Questions and Answers
Thank you …

41. The solution to your problems!
End
The solution to your problems!