1. E-Z Data Confidential SmartOffice 6 Mini Series: How to Submit Your Feedback for Best Results Welcome! This Webinar will be 30 minutes in length. Please dial into: (712) 432-3000 Code = 238510 SmartOffice 2008 BGA Webinar Series

2. E-Z Data Confidential Agenda AGENDA January 1, 2014 TopicTime Welcome and Introduction Karla Ochoa John McFadden General Manager, BGA Services 5 minutes Main Content Sherri Isaacson, Stacey Gabaldon Product Managers 20 minutes Questions and Answer Session5 minutes E-Z Data Confidential

3. Webinar Questions & Follow-up >Text chat available, if needed >Q&A at the end of call will allow for verbal questions (5 and then *) >Follow-up e-mails and phone calls welcomed To see the presentation in FULL without scrolling, click on the minimize option in the iLinc Application Display Toolbar (then move it below presentation and then simply open/maximize it to ask a question) Type here if needed

4. E-Z Data Confidential Ramp Up Your SmartOffice 6 Know How…

5. Its like getting a new model of your car… 1)Setting it Up for Your Comfort and Drivability >Home Page Personalization >Key BGA Business Management Reports >Highlights of 6.0 Enhancements in SmartOffice Modules 2)Learn More about Options: ºWinFlex Web Demo ºExample Service Provider and Imaging Integrations ºMobile PDA Option 3)Maximize Your Investment ºOverview of Wish List Items Integrated from 2007 CPC ºPreview and Pre-CPC Wish List Session Webinar (Aug 21, Sept 4) ºAttend our Client Partner Conference (BGA CPC) in 2008 SmartOffice 6 -- Mini-Series

6. So, Make Your List! >Who gets to submit? All webinar participants All BGA Client Partner Conference attendees >Who gets to vote? All BGA Client Partner Conference attendees One vote per attending agency on a scale of 1-10 for each wish list item Enhancements will be prioritized based on each items collective points

7. Step 1: Identify the What >Internal Meeting Identify what changes to SmartOffice would have the biggest impact for your Company ºLook at all areas New Business, Licensing, Marketing, reporting, POS Compile your own internal Wish List Internal Vote to determine your top 5

8. Step 2: HOW to Document your Request >What What is the need you are trying to satisfy? Specifically where in SmartOffice do you need this? >How can E-Z Data solve it? Be specific Be complete

9. A Few Examples >Enhance the DI Screens. >Enhance the DI detail screen by making the Benefit period and Elimination Period drop down box with custom choices instead of free formatted fields. This will allow better reporting and speed up my data entry.

10. A Few Examples >Open up all tables to report against >We need to be able to report against the Advisor License table and show any pending cases that may be affected because this license is now expired.

11. A Few Examples >I cant tell when I sent a requirement to the Home Office >I want to be able to see both when I sent a requirement to the Home Office and when they receipted it side by side on the PCM requirements screen

12. A Few Examples >The licensing checks are not working. >When adding a new pending case and I get the message that an advisor is not licensed to sell LTC. I send it to the Licensing department but the entry disappears from my case after a period of time. Bad example: This is a BUG, not a wish list request

13. Step 3: Submit your Requests >We want feedback from Everyone! >Please use the form attached to the webinar invitation

14. Completing the Feedback Form >Please limit your wish list requests to five specific items per agency, not five categories 1. PCM ºWe would like to have … ºWe need … ºIt would be better if … 2. Correspondence ºWhen we … ºIf we could … ºWe wish we had the ability

15. E-Z Data Confidential Let us know how to contact you in case we have questions Be as clear and specific as you can. Per the previous examples - We need your suggestions by next week so we have time to collate them

16. Step 3: Submit your Requests We need this in ONE week Please return by August 29 th, 2008.

17. What Happens Next >E-Z Data will collate the requests that we receive >We will have a follow-up webinar on Sept. 4 th to go over the collated results >Solicit final comments/feedback >Results forwarded to BGA conference

18. Voting – BGA User Meeting >Wish list items will be reviewed, discussed and voted on Each agency present will get to grade each wish list item on a scale of 1-10 points E-Z Data will weight the list of requests according to their earned points ºExample: an item getting four 10s, six 8s and fourteen 2s will earn 116 collective points We will present the prioritized list to the attendees at the conference We will distribute the prioritized list to the webinar participants

19. Why Are We Doing It This Way? >The Power of the Network >Curious things happen when we involve the user network The community of users benefits from your input You benefit from the input of your fellow users Exposure to the ideas/wishes of the community at large changes perceptions Look at What Happened Last Year!

20. Wish List Distribution Forty-two of the wish list items got two or fewer votes, twenty-one got none!

21. So, Be Part of the Network! >Come to the conference >Participate in the discussion >Vote Everybody gets a better solution Everybody wins

22. Todays Mini-Webinar Takeaways 1.You have some work to do! Get your Companies Input 2.Document your requests 3.Forward them by next Friday to Sherri@ezdata.com Sherri@ezdata.com 4.Come to Dallas September 14 th !

23. Dont Miss It… Next SmartOffice BGA Webinar Thursday August Sept 4th, 2pm ET 2008 BGA CPC Conference Wish List Session Planning Part 2 Hosted by E-Z Datas Sherri Isaacson and Stacey Gabaldon Watch for invite and register online.

24. E-Z Data Confidential Cmon Down to BGA CPC… Register today at: http://www.ez-data.com/bga2008 Dont miss out on our discounted room fees… The special hotel rate cut-off date is Friday, August 22, 2008 Thank you for your time and your business. Stay tuned for Q&A.