1. My Worst Experience With Customer Service W. Douglas Back

2. Division of Tax Collection

3. Customer Service American Express Customer Service American Express W. Douglas Back, M.D. 9.19.09

4. Setup I pay bill on line thru QuickBooks I paid American Express thru this system, 4 days before the due date, but it arrived 1 day late at Am Ex. Finance charge on the next month bill was $130, so I called and they agreed to split in half. I paid this immediately.

5. Setup Next month bill had another finance charge of $37, so I called again. Not helpful! Letter to American Express

6. Final Call from corporate VP of Customer Services, who waived the fee and apologized. Closed the account I had opened for 15 years, which was a annual fee account of $75, and opened a new account with no fee.