1. UNDE National Executive Meeting
Conflict Resolution Program
UNDE National Executive Meeting
Nathalie Neault
DGADR
May 8, 2013

2. Outline Mandate and Vision New Conflict Resolution Model
Current Challenges
My Priorities
Impact on Services
Conclusion

3. Mandate and Vision Mandate:
To enable the Defence Team to resolve workplace conflicts in a timely and effective manner through Alternative Dispute Resolution (ADR) awareness, education and interventions
Vision:
To continuously build conflict management within the
Defence Team and innovate our service delivery model 3

4. New Conflict Resolution Program Model
CMP
ADM(HR-Civ) PM
Corp HQ
NDHQ
DCRP FA AA
CRC-A RM
CRC-E RM
CRC-C RM
CRC-W RM
ADR Prac
ADR Prac
ADR Prac
ADR Prac
ADR Prac
ADR Prac
ADR Prac
ADR Prac
ADR Prac
ADR Prac
ADR Prac
ADR Prac
ADR Prac
ADR Prac
ADR Prac
ADR Prac
Mil Adv
(Capt)
Mil Adv
(MWO)
Mil Adv
(Capt)
ADR Prac
Mil Adv
(Capt)
Atlantic Region
Halifax
(NS, NB, PE & NL)
Eastern Region
Ottawa/Gatineau
(QC, NCR & OUTCAN)
Central Region
Kingston
(ON less NCR)
Western Region
Edmonton
(MB, SK, AB, BC, YT, NT & NU) 4

5. Current Reality Reduced Military Resources Reduced FTEs Gaps
bulk of training cadre gone
lack resources to provide training on weekends and evenings to Reserve units and Cadets
Reduced FTEs
9 of 25 remaining positions are vacant (36%)
Increased travel for practitioners
Gaps
Reallocation of key functions from positions affected by WFA
Staff/Managers need training consistent with their responsibilities
Administrative assistance
Service Delivery
Revise our service delivery model (interventions and training)
Perceived increase in conflicts 5

6. My Priorities Staffing Data Collection System Services
Advertised selection processes for AS-05 and AS-06
Hired casuals as temporary measures
Requested to retain existing ADR trained military members pending one year training of new members
Initiated training for managers consistent with their role and responsibilities
Data Collection System
Developed a data collection system in latest version of Sharepoint
Piloting data collection system since April 1st, 2013
Looking at long-term options for case management system (Prot B)
Services
Use available technology to innovate our services 6

7. Impact on Services Interventions Education Awareness
1-800 phone line in each region to access services
Service standards will change
Exploring the use of existing technology (DVCS and Centra Saba)
Education
Targeted training will be prioritized
- Regular Force, Civilian, Reserve and Cadets
Exploring new technology for training (DL and in-class, Centra Saba)
Awareness
Maintain contact with Defence community and stakeholders
Develop Communication Strategy and update website
Participate in local events when possible 7

8. Conclusion Continue to deliver professional services
Full implementation by 1 April 2014
Dynamic Concept of Operations 8