1. FORD-Water Issue Building models at slum level for empowering poor groups to understand their rights and entitlements and thereby gain enhanced ability to claim their rights w.r.t. water. Project Goal : Building models at slum level for empowering poor groups to understand their rights and entitlements and thereby gain enhanced ability to claim their rights w.r.t. water.

2. CIVICs Strategies to Achieve the Project Goal 1.Create baseline data for benchmarking current service levels and for public monitoring of their improvement in two selected slums. 2.Designing the IEC Materials. 3. Empowering peoples groups. 4.Conduct Public Hearings on Water Issue. 5.Conduct G.R.M.s on Water issue.

3. Activities and Indicators Strategy 1 & 2 : Create baseline data & Designing the IEC Materials ActivitiesIndicators Creating comprehensive base-line data 1. Document of Questioner 2. Tabulated data in to Computer 3. Hard copies of filled formats 4. Analytical report with pictures 5. Data in blog /website. Develop training modelsPrepared Training modules on; RTI, Charters/Suomoto of Water Departments,(BWSSB/State Government). Public Hearings GRMs IEC material on RTI/charters of BWSSB A booklet on: Charters of the Departments; RTI Public Hearing GRM Identifying Baseline gapsList of problems/people/community (Keep a tracker) Action taken on baseline gaps 1.No of applications (General/RTI). 2. No of problems solved with report. (Follow the tracker - use it in GRMs).

4. Activities and Indicators contd… Strategy 3: Empowering peoples groups. ActivitiesIndicators Creation of Peoples Committees and Sub committee on Water Issue 1.List of members 2. Roles and responsibilities document 3. Minutes/reports of meetings/workshops/trainings/pictures. Workshops on Charter1.No of training conducted 2. Video/report documentation Workshops on RTI1.No. of training conducted 2.Video/report documentation 3.No. of applications filled Workshops on Public Hearing 1.List of participants, reports of meetings/workshops/trainings/pictures. 2.Copy of action plan (fill process doc with names and timeline) Workshops on GRM 1.List of participants, reports of meetings/workshops/trainings/pictures. 2.Copy of action plan (fill process doc with names and timeline)

5. Activities and Indicators contd… Strategy 4: Conduct Public Hearings on Water Issue ActivitiesIndicators Collection of Information on Budgets and expenditure 1.Copy of rti application 2. Certified Copies of the annual Budget/ Expenditure for each project/programme. Budget analysisAnalysis report Social auditSocial audit report Prepare Case Study Format/Case Study Repots of the case studies Final reportCopy of the final report PPT on FindingsCopy of the PPT Fixing the panelList of the panel, and invitations Sharing findingsDocument of the findings and report Conduct Public HearingInvitations, Participants list, Minutes of the meeting, report Submission of the panel decision Printed doc of the panel decisions. Involve the mediaCopies of media reports Follow up meetings with report. Action taken report given under RTI

6. Activities and Indicators Strategy 5: Conduct G.R.M.s on Water issue ActivitiesIndicators Sharing the baseline dataCopy of the presentation, List of the participants, Issues discussed, minutes of the meeting Collect the official/ PIO lists and address Copy of the doc Collect the Dept. CharterDocument of the 4(1)b and citizen charter Prepare PPT of the charter. Make copies to distribute Copies of the PPT Collect grievance/Submit to the department Copy of the Grievances collected, and submission Conduct GRM1.List of the participants 2.minutes of the meeting 3.copies of the materials distributed Follow up1.No of meetings held 2.list of the participants 3.Minutes of the meeting