1. Responsive Communications for the Mobile Worker Making Wireless as Good as Wired Micky Tsui, Vice President & General Manager, Converged Systems Division Mack Leathurby, Marketing Director, Technical Alliances Leigh Chinitz, Chief Technology Advisor, Proxim Bob Duerr, Director of Marketing, Motorola (On NDA Until Announcement)
July 2004

2. Agenda Making Wireless as Good as Wired
Delivering on the Avaya/Motorola/Proxim promise
Update of Avaya mobility/wireless strategy
Providing end-to-end VoWLAN services

3. What’s New Enabling Seamless Mobile Communications
Delivering on the Avaya/Motorola/Proxim promise
Introducing Avaya W310 WLAN Gateway, W110 WLAN Access Point: Seamless mobile communications solution campus-wide today and out of building cellular support later this year
Announcing Avaya as exclusive re-seller of the jointly-developed W310/W110 solution
Supporting the Motorola CN620 dual-network mobile office device: Avaya will resell the Motorola dual-network device at the time of general availability
Extending communications applications to mobile workers: Avaya Communication Manager, UCC, Extension to Cellular, SIP with IM/Presence
Making wireless as good as wire-line: Security, high quality voice and video, reliability, rich business functionality

4. What’s New Strategy and Services Update
Collaboration expands deployment choices
Speeding mobile IP technology adoption
Initiating joint development, technology licensing, interoperability testing
Interoperability through industry standards, open specifications
Promoting secure, open, seamless mobile IP communications
Avaya Global Services - systems integration for mobility
Supporting secure mobile voice and WLAN access
Enabling one-stop shopping for full VoWLAN implementation

5. Avaya Provides What Customers Need: Simpler, More Powerful, More Reliable Mobility
End users need
Always available communications: reach the right person, anywhere, with clear undropped conversations
Powerful communications: oversee teleconferences, listen to , utilize speech access for communication sessions and information tasks
Mobility: access feature-rich communications apps anywhere on any network
Businesses need
Security and reliability: with transparent IT support
Productivity: worker, partner, customer collaboration
Cost efficiency, investment protection: usage and admin savings + migration
Customer satisfaction and loyalty: responsiveness

6. Avaya Mobility Strategy
Extend communications applications anywhere on any network
Wireless as good as wired
Seamless access to productivity-enhancing apps: Avaya Communication Manager, Unified Communication, Extension to Cellular, SIP-IM Presence
Seamlessly integrate wire-line + wireless: in-building, on-campus, off-site
Deliver secure, convergence-ready infrastructure and voice-optimized networks
Develop personal workspace, “smart devices,” intelligent user agents
Provide services to help customers install, maintain, ensure security
Collaborate with “best of breed” mobility developers
Avaya expertise in convergence, applications, appliances
Third-party expertise in infrastructure, access devices, vertical solutions
Support interoperability via standards and open specifications
Provide investment protection and lower cost of ownership
Enable compliance relationships that expand deployment choices

7. Avaya Offers Choice for the End User
Dual-network
802.11/Cellular
Mobile Office Device
Outside Building
Cellular Off-Premises
Extension
IP Softphone for Windows
client
Location
IP Softphone for PDA client
IP Wireless handset
Inside Building
Nomadic
Truly Mobile
Mobility
Nomadic vs. Mobile
Islands of connectivity vs. continuous roaming
Inside Building vs. Outside Building
Typically vs. Cellular
Avaya has solutions for both
Dual-network mobile office device has widest applicability

8. Motorola Mobile Office Device
Avaya Mobility Solutions Enabling Feature-Rich Communications Applications for Mobile Workers
Outside the Building
Inside the Building
Avaya Communication Manager running on Avaya Media Server/Media Gateway
PSTN
UCC Servers with Speech Access
Modular Messaging with Find Me
Cellular Network
Wired
Network
Infrastructure
IP Phone
W310 WLAN Gateway
New voice-
optimized WLAN
supports equivalent
of wire-line
voice quality
Dual-network
Motorola Mobile Office Device
(2H 04)
W110 WLAN
Access Points
Avaya Extension to Cellular
Avaya Speech Access to UCC
IP Softphone
for Pocket PC
WiFi Devices
IP Softphone
Motorola Wireless Services Manager

9. Optimizing Wireless Communications Introducing Avaya W310 Gateway, W110 Access Point
Brings enterprise-quality converged wire-line to wireless IP
Extends Avaya productivity communications applications anywhere
Ensures voice quality, undropped calls
Architecture centralizes access point intelligence
Simplifies secure management and maintenance
Simplifies IT support – configure and update switch, not APs
Plug and play light access points
Provides scalability, simplifies deployment
Solution offers lower total cost of ownership
Seamless roaming for VoWLAN and cellular
Within building or on campus today; same device inside and out 2H04
Secure fast roaming for APs, Subnets, WLAN/Cell
Avaya and Proxim AP customers can upgrade to “W110 mode”
Take advantage of voice-optimization from W310

10. Avaya W310 WLAN Gateway, W110 WLAN Access Point
Architecture centralizes access point intelligence
Secure fast roaming for APs, Subnets, WLAN/Cell
Security features: WPA, rogue AP detection, location-based access, i (future)
QoS: SVP, WME-based, CAC, e (future), 802.1P/Q, DiffServ, intelligent load balancing
16 port 802.3af Power over Ethernet-enabled switch (supporting 16 W110s) w/2 One gig uplinks
R1.0 customers can migrate to R1.1 (for /Cellular Roaming Support) via free firmware
Simple to manage and deploy large WLAN deployments via centralized management
US List Price: $8995
W110 WLAN Access Point
Plug and play light access points provide scalability, simplify deployment
802.11a/b/g single radio device
Uses PoE from W310
Remote W110 management/control
Supports 16 SSiDs (Service Set IDs) per W110
Supports 8 calls per b W110
Supports 20 calls per a or g W110
Existing Avaya and Proxim AP customers can upgrade to “W110 Mode” to take advantage of voice-optimization from W310
US List Price: $495
Highly scalable architecture simplifies large-scale deployments and additions

11. Avaya W110 WLAN Access Points
Voice-Optimized WLAN First Product of Avaya-Motorola-Proxim Relationship
Inter-switch tunneling for subnet mobility provides seamless on campus mobility
Existing Wired Infrastructure
Infrastructure-driven roaming with pre i security for secure fast roaming between Access Points
I.D.
I.D.
Avaya W310 WLAN Gateway
Call Admission Control for Quality of Service enables network to determine how many calls to admit
Avaya W110 WLAN Access Points
Packet prioritization, bandwidth management for Quality of Service supports wireless voice optimization comparable to wire-line voice
Pre e power management for long battery life extends mobility access time and provides power savings for practical mobility usage P2 P3 P1
Wireless services management supports handoffs between WiFi and Cellular networks

12. Working with Motorola CN620 Dual-Network Mobile Office Device GA 2H 2004
Provides consistent interface to enterprise telephony features inside and outside
Supports seamless handoff between cellular and WLAN networks
Designed as a Business Phone
Dedicated buttons for key enterprise features
Speakerphone
Replaces existing cell phone, replaces or complements desk phone
Enterprise Class Voice Features
Multiple call appearances
Conference, hold
Call coverage

13. Avaya Mobility Roadmap
2004
2005
Client Devices and Software
Soft clients for Windows; Windows for Pocket PC (today)
2nd generation handsets (today)
Extension to Cellular – Communications Manager features extended to cellular (today)
Dual-network /cellular devices (2H04)
WLAN Infrastructure
1st release of W310/W110 voice-optimized WLAN infrastructure (today) – supports embedded base- existing b standard and 3616/3626 handsets (today)
Multi-vendor interoperability testing
2nd release of W310/W110 voice-optimized WLAN infrastructure adds seamless mobility for cellular/WLAN
Client Devices and Software
Soft clients for additional mobile OSs
SIP-based soft clients
3rd generation, standards-based handsets with improved UI, APIs
Additional multi-network /cellular devices
Additional Communications Manager features extended to cellular users
WLAN Infrastructure
Multi-vendor AP support
Joint development and technology licensing
Remote AP support
Under NDA until announcements

14. Expanded Collaboration
Joint Development with Global Strategic Alliances Motorola, Proxim, Extreme today (others to follow)
Wide choice of end-user devices, communication system components
Future technology licensing
Enabling seamless user experience - multi-vendor infrastructures, devices
New Avaya DevConnect VoWLAN Interoperability Program
Interoperability with Aruba, Extreme, Meru, Trapeze (others to follow)
Open to mobility application & WLAN vendors
Customer value: assured solution interoperability, configuration notes

15. Promoting Industry Standards, Open Specifications Enabling Interoperable, Seamless Mobile IP Communications
Supporting industry standards for systems and applications
Protecting customer investment and providing choice
Extending SIP-based IP telephony-presence to mobile users
Participating in IEEE task forces, open specification initiatives
Leading IETF CAPWAP (Control and Provisioning of Wireless Access Points)
Supporting WPA (WiFi Protected Access), precursor development for i
Supporting WME (Wireless Multimedia Extension) packet prioritization and CAC (Call Admission Control) protocols as precursors to e adoption
Encouraging industry participation in seamless mobility specifications

16. Complete Solutions for Mobile Security
Planning for security, business continuity – Avaya Global Services
Security assessment and policy development
Design and planning
Application-level security – Avaya MultiVantage applications
Avaya Communication Manager media encryption (AEA - Avaya Encryption Algorithm or AES - Advanced Encryption Standard) for IP Softphone versions
End-to-end signaling encryption – multi-network handsets
Protection beyond peer-to-peer IP media streams
Infrastructure-level security – Avaya and partnership development
WPA support for user authentication and over-the-air encryption
Location-based access control and VPN support (future)
Rogue access point detection
Supplemental services (e.g., intrusion detection) available from partners

17. New Services for Mobility and Wireless From Avaya Global Services
Avaya Multi-Vendor Wireless LAN
Implementation and Maintenance Services
Avaya Wireless LAN Design Services
Avaya Wireless LAN Assessment Services
Plan and design
Assessments: IP readiness, security and continuity
Business consulting, professional services
Build and implement
Staging, implementation, project management
From the ground up or adding capabilities to an existing WLAN
Maintain and manage
8/5 or 24/7 responsiveness and problem resolution
Web-enabled support, remote diagnostics and Avaya applications
Comprehensive support
Single point of contact and accountability
Consultants and technicians average years of technical/network experience (voice, data, messaging, convergence, multi-vendor)
Multi-vendor wireless services
Supporting Avaya, Proxim and Aruba, Cisco, Extreme, Nortel, Symbol (Nov 2004)
Testing additional vendors and products

18. Customer Example: SCANA Energy Company with Mobile Workers
Customer Need
Wireless security with authentication
Efficient, easy to manage mobile communications systems
Low cost: VoIP vs. cellular access
Seamless mobility between networks
Solution Description
Avaya W310/110 WLAN solution for use with WiFi devices
Motorola dual-network device (future)
Business Environment
SCANA has mobile workers in the field continually traveling throughout corporate branch offices or moving in and out of various power plants.
SCANA requires mobility to access voic , and other feature-rich IP communication capabilities that provide mobile workers with the functionality found in the PBX systems at their headquarters.
“Avaya enabled us to introduce VoWLAN solutions that help our employees make faster decisions and be more productive,” said Tim Ritter, communications manager for the Scana Corporation.

19. Summary: Responsive Communications For The Mobile Worker
Announced today: First steps on path to seamless mobility
Wireless as good as wired
Communications applications anywhere on any network
Non-proprietary, standards-based approach
Supporting mobility adoption with end-to-end services