1. Intelligent Communications Roadmap
Mike Thurk, Group Vice President,
Global Communications Solutions
September 2005

2. Five Years of Vision, and now… Intelligent Communications Roadmap
Agenda
2005, Avaya defines Intelligent Communications
Progress Report
2006, Foundation for Execution

3. An Exciting Future for Growth
Build Upon Success
Mobility
New Branch Solutions
Mid-Market Initiatives
Customer Services
Globalization (Product & Go-to-Market)
Channels and Partners
Multi-Vendor (Off Our Base)

4. Intelligent Communications Thought Leadership
Communications solutions to move up the value curve
People more productive
Processes more intelligent
Customers more satisfied

5. Delivering On Our Commitments
Intelligent Communications
Mobility Solutions
Communication Manager 3.0, Converged Communications Server 3.0
Hosted Solutions: Philippines/PLDT and TeleTech Wins
Third-Party SIP Phone and Carrier Service Interoperability
Tenovis Product Integration, and Global Market Share Growth
What we’ve delivered
What we said
Communications-enable business processes and applications
Seamless communications services experience in a mobile environment
Open, flexible, reliable, scalable, secure, easy-to-use IP Communications
Scalable, carrier-grade hosted solutions
Investment protection and multi-vendor choices
Expanded markets: multi-vendor and globalization

6. Intelligent Communications Fast-Paced Progress…
Making people more productive, processes more intelligent, customers more satisfied

7. What Are Business Communications Applications?
Contact Centers
Collaboration
Unified Communication
Conferencing
Telephony
Mobility & Softphone
Voice Messaging
Instant Messaging

8. Intelligent Communications Business Communications Applications
Telephony
Communication Manager 3.0
Tenovis Product Integration
Contact Center
Interaction Center 7.0
Voice Portal
Speech Application Builder
Conferencing
Meeting Exchange Standard Edition
Communication Services
Converged Communications Server 3.0

9. Intelligent Communications Business Application Integration
Open Business Process Integration
Web Services Business Process Execution Language
On the Path to a Service Oriented Architecture (SOA)
Audio Conferencing integration withIBM Lotus Notes, Domino and Sametime
Small & Medium Business Integration
IP Office & Microsoft CRM

10. Intelligent Communications Right Network Integration
High Availability & Security
Application Assurance Networking
Expanded Alliances
Extreme, Juniper
Expanded Developer Connection program
Up to 1,300 members, and growing
SIP Interoperability Lab

11. Intelligent Communications Right Time, Right Device, Right Media
Mobility by Design
Mobile activation of every Avaya end-user
Fixed Mobile Convergence
Motorola, Nokia, RIM, Symbian
Voice Quality Enhancements for Mobile Computing
Intel

12. Demo Seamless Enterprise Communications
Outside the Enterprise
Inside the Enterprise
Avaya Gateway
Avaya CM Server
PSTN
IP LAN / WAN
Cellular Network
Wireless Services Manager
CN620 Dual Network Mobile Office Device
W310 WLAN Gateway
W110 WLAN Access Points

13. Intelligent Communications Continued Leadership in 2006…
Mid-Market Solutions
Service-Oriented Architecture
Peer-to-Peer Integration
High Availability & Scale

14. Enterprise Roadmap Service Oriented Architecture MultiVantage™
Communication Manager, Converged Communication Server
Enterprise Survivability
Branch Office Scalability
Assured Networking
App/SIP Enablement
Tenovis I55 integ.
SIP-enablement of applications
Branch solutions
Tenovis SIP
Event-driven notification
Ongoing scale, redundancy, security
Umbrella management
Networked Call Processing
Federated SIP
Expanded SOA, BPEL
Service Oriented Architecture
Contact Center - Customer Interaction Suite
Messaging
Conferencing, Video, Web Collaboration
Broad suite update
IM/Presence, scale
Voice Portal
Dialog Designer
Proactive Contact
Capacity, SIP endpoints
Continued suite updates
Deeper business integration
Enterprise reporting
Modular Messaging
*Speech auto-attend.
SIP Integration Serenade TUI
Deployment ease
Presence Integration
More branch options
SIP Audio/Web Conf.
Video in Softphone
On-demand Conf.
Speech auto-attend.
Multi-point
Integrated Video
Mid-market conferencing
SIP-based video
Fully embedded
Audio/Web/Video
Mobility and Unified Access
IP, SIP, Wi-Fi, Soft phones
Phone applications
Nokia, RIM apps
Motorola trials complete
Communications Portal
More phone/cell apps
Expanded fixed/mobile
Home office
Avaya Global Services
Remote Managed
IP Telephony
Secure access/control
Conferencing
Software release mgmt.
Partner
Support Services
Business process
consulting
Remote managed
Contact Centers
2005
2006
* partner solution
Introduced
New
Future

15. Small Business Roadmap
Mobility and Collaboration
2004
Introduced
New
Future
2006
Contact Center
Messaging
Converged Infrastructure
SOHO Offers
Very Small Business Offers
Segment
Open Applications / All-in-one Architecture
1-20 Segment
IP Office and Applications
SOHO/VSB
2005
Tenovis Integration
Applications for conferencing and softphone
Enhancements to Phone Manager
User Interface
SMB Contact Center
Reporting – 3rd party integration
MS CRM 3.0
Improved Installation
Centralized Msg w/ Intuity
Test-to-speech, IVR
Call recording
Embedded VM
Distribution Lists
Remote client enhancements
MultiVantage™ H.323 networking
Key system operation
Jump Start Installation
Tenovis Integration
Simplified diagnostics
Ease of use enhancements
IP Office Small Office Edition
Partner SOE
New offers
Partner 5 X 9
T1 support
Partner restyled phones
Integral 5 addition to portfolio
I5 r2.3DECT GUI;
Hospitality Improvements

16. Products & Solutions +
Organization
Go To Market

17. Global R & D Reach United Kingdom New Jersey California Ireland
Germany
Japan
Denver
Israel
India
Australia

18. Intelligent Communications for the Distributed Enterprise Relies on Key Technologies
Access
Device Apps
GUIs
QoS, Security
ENTERPRISE
SERVICE PROVIDER
Comm Services API
Web Services/Workflow
Application Assurance
SIP, XML/SOAP, WML, SMS, VXML
Business
Apps
Business Process and Apps
Personal Productivity Apps
Comm
Apps
Contact Center Suite
Distributed Contact Center
Conferencing & Collaboration
Fixed
Mobile
Convergence
IP Multimedia Subsystem
Virtualized Network
IP Tel
Branch
Solution
IP Tel
VoWLAN
2G/2.5G
Infrastructure
GSM/
Wireline
LAN
WAN
WiFi

19. Avaya Advantage Continuous Transformation Contact Center Leadership
SIP, Web Services, Service Oriented Architecture
Contact Center Leadership
Transforming the entire enterprise into a customer response engine
Mobility by Design
Right Time, Right Device, Right Network Communications
Personalization and Presence