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Building Excellence and Innovation at Carleton University Ed Kane Assistant Vice-President (University Services)

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Presentation on theme: "Building Excellence and Innovation at Carleton University Ed Kane Assistant Vice-President (University Services)"— Presentation transcript:

1 Building Excellence and Innovation at Carleton University Ed Kane Assistant Vice-President (University Services)

2 Carleton University Canada’s Capital University Founded in 1942 Approximately 27,000 students (Bachelors, Masters, Doctoral) Six faculties Comprehensive university $338M operating budget Research-intensive institution “Ours the task eternal”

3 Innovation is…. Improved products, processes, services, technologies and ideas “Introduction something new” What you do (need to do) when your platform is burning Questioning the status quo

4 Challenges to Innovation Organizational structure It comes with the territory What’s in it for me? It’s the way we have always done it Lack of vision & commitment

5 Innovation Barriers Punish failure Reward complacency Never ask your staff Micromanage your organisation Don’t make it part of performance reviews Add concrete to the silo walls

6 Innovation is driven and focussed on Market research Perceived customer needs Innovation teams Employees Outsourcing Breakthrough Significant improvement Small improvement Service innovation

7 The Carleton experience - Collaboration When was your best experience at Carleton? Someone has to be leader It does require agreement on the goal(s) Cross functional teams Moving from “ego” to “pride”

8 What are we doing at Carleton? Office of Quality Initiatives Cross functional teams Strengths Based Approach Benchmarking projects Lean transformations Ideas@Carleton Service Excellence Strategic planning The Ripple Effect

9 Some examples Academic Interdisciplinary offerings Congress 2009 25+ Benchmarking projects Lean projects Setting Service Excellence standards Strengths based change approach

10 Implementation Progress

11 Embedding Staff Involvement Selection of participants Selection of data collection Empowerment of teams Inter-team communication – no titles Presentation of findings & recommendations Responsibility of implementation Onus on sustainability of change

12 Questions? Go Ravens...


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