1. Knowledge Management as a Strategic Advantage for SMEs Global Knowledge Management Congress 2014 RJ. Liow Entrepreneur. Author. Speaker

2. Key take out How Knowledge Management give SMEs the competitive edge

3. About AYS

4. Our Signature Services: 1.Connect International market entry 2.Develop Halal Ecosystem 3.Train Halal Entrepreneurship 4.Organize Conferences and Business Matching

5. AYS is an award winning industry thought leader We think out of the box, and are able to assist you to fine tuning your operation, prepare and connect you to the international markets

6. We create winning brands

7. We build Brand, not just an event

8. We speak in international conferences

11. Key factors influencing business prospects for SMEs:  Cost of doing business  Business sentiment  Consumer confidence  Consumer spending * Survey on SMEs, 2012

12. The 3 main measures undertook:  Product or service improvement (69%)  Process improvement (47%)  Up usage of machinery and equipment (36%)

13. The Challenge The ability to store, capture, and distribute knowledge within and across organizational boundaries

14. Knowledge and Knowledge Management are strategic advantages

15. Low-Cost Strategies: Knowledge used to cut costs, lower prices, and shorten cycle times

16. Differentiation Strategies: Knowledge adds value to a product giving its unique characteristics

17. Significant competitive advantage over competitors through: Knowledge Management in the process of acquisition, retention, maintenance, and retrieval of knowledge within a SME

18. Avoid: Knowledge that is isolated in one department or in a specific segment of the value chain is not utilized to its full extent.

19. The quest to innovate – essential for SMEs to remain ahead of competitors. Acquisition of new knowledge – is a way to gain and maintain competitive advantage

20. New Knowledge: Should be properly managed Through internal knowledge management systems Create learning opportunities for other departments

21. 2 types of knowledge management systems for renewing competitive advantage

22. 1. Passive Knowledge Management systems Eg EDI system Orientation on the “present” Tend to be used with channel members eg schedule component deliveries, reduce cycle time, cut inventories

23. 2. Active knowledge management systems “Future orientation" Anticipates future buyer/seller behavior (e.g. market back R&D).

24. Proactive knowledge management systems: 1. Enhance efficiency through time and cost savings. 2. Link “voice of the consumer” to all stages of product development, production and distribution through the value chain

25. Internal and external knowledge management systems give greater competitive advantage

26. Possible challenges in implementing Knowledge Management in SMEs Time for development actions. Culture, motivation of staff, and ability of the management team to share ideas and discuss strategic issues. No sufficient manpower to lead and execute knowledge management throughout the organizations.

27. However difficult, set up your Knowledge Management System and share with your team

28. 28 For more information on www.ays.com.my Google “Liow Ren Jan” Call us: +603-626 38550 email us: info@ays.com.my