2. Custom Administration and Navigation Tools for large-scale Moodle 2.5 sites Ofra Haneman Head of Instructional Design Team Roy Yarkoni Head of the Development Team

3. The Open University Overview Difficulties Solutions Our Presentation…

4. Open University Overview 48,000 Students 1,000 Faculty members

5. Open University Overview Fall Semester, 2014 664 Courses 955 Forums 126,728 Forum posts

6. Fall Semester 2014 – Pageviews

7. Video Overview 2500 broadcasting hours per semester 500,000 recordings hours More than 500,000 hits per semester recorded and uploaded to our course site (visual only) The Video Studios 9 video studios 7 video conferencing rooms 100 virtual classes

8. Video Overview 2500 broadcasting hours per semester 500,000 recordings hours More than 500,000 hits per semester recorded and uploaded to our course site (visual only) Product 2500 Broadcasting hours per semester 500,000 Recordings hours More than 500,000 views per semester Recorded and uploaded to the course site

9. Support Flow First tier – Contact center for students Second tier - Call center for the faculty High level support

10. Difficulties in our Moodle sites

11. Support teams - Response Time Search course Participants block Search user Profile & fake login

12. Navigation issues - course home page Too many forum notifications Navigation issues - V.O.D system Students

13. Solutions

14. Solutions for the Support Teams - Response Time Roy Yarkoni

15. The User Profile- Fake Login

16. Solution for the Students- Home Page Navigation Blocks Header BlocksContent

17. Improved Navigation in the course home page Solution for the Students

21. Solutions for the Students - V.O.D Navigation

24. Thank you for listening