1. By Sue Leibold Library Director Clarke College Dubuque, Iowa

2.  Small catholic liberal arts school in midwest  1200 full-time students  Also offer MBA, MSN, and PhD. in Physical Therapy  Small library staff  Participated in READ Scale Study in 2007

3.  Previous Reference Librarian had participated in the READ Scale Study  New Librarian continued with The READ Scale in August of 2007 to see what could be learned from tracking reference interactions using READ Scale  Would evaluate scales usefulness in a year

4.  Staff resistance and following through on keeping stats.  In my case, Administration looking to new librarian to be more active in student learning and information literacy and produce measureable results- READ Scale one tool that could be used to help show this active participation by library  Is it an effective measuring tool for our institution?

5.  Develop a common “READ Scale” language among READ Scale users  Build confidence using the scale  Discuss scenarios and how to rate reference transactions  Train work-study students to know when to turn over question

6.  Clearer picture of quality/quantity of help provided  READ could provide a better understanding of types of tutorials and other training we could offer to students  Provide a clearer picture to administration the value of library and library staff

7.  Way to gather statistics that could help us build better library programs/information sessions  Better way to track problem areas students had with assignments/topics  Help us better define what is: effort / knowledge / skill / teaching  Become better librarians by finding more effective ways to handle questions

8. Read 1 702 Read 2 20 Read 3 38 Read 4 38 Read 5 0 Read 6 0 Total 798 Short staffed Most “#1” logged by student workers.

9. Read 1 540 Read 2 65 Read 3 103 Read 4 4 Read 5 0 Read 6 0 Total 712

10. Ranks 2 and 3 that required significant time and effort on the part of the staff member. Spring 2008 Work in progress and will continue to evaluate and modify as needed

11. Thanks!