1. Understanding & Deliberating Emotions

2. Measuring EI “The rules for work are changing. We’re being judged by a new yardstick: not just by how smart we are, but by how we handle ourselves and each other.” Daniel Goleman, Ph.D. Psychologist, and noted expert on emotional intelligence

3. Understanding Emotion Learn to Recognize Nonverbal Cues Posture Facial Expression

4. Today I Feel…

5. Key to Effective EI Emotional leadership is more than putting on a game face. It’s about… genuine connection.

6. 5 Elements of EI Self-awareness Self-regulation Motivation Empathy Social skills

7. Emotional Quotient (EQ)

8. EQ vs. IQ A healthy level of emotional intelligence leads to “advanced common sense” and is a far better predictor of success than IQ alone.

9. EQ vs. IQ “There is zero correlation between IQ and emotional empathy…they’re controlled by different parts of the brain.” Daniel Goleman

10. Practice Your Identify Emotions Utilize Emotions Understand Emotions Manage Emotions EQ

11. EQ Testing Examples Bar-On’s EQ-I Assesses personal qualities Multifactor Emotional Intelligence Scale Measures ability to perceive emotions Emotional Competence Inventory 360 degree instrument by Goleman

12. Why is EI Important? Happiness Health Motivation Leadership Relationships

13. Happiness Best predictor… Human Relationships “Happiness doesn't depend on any external conditions, it is governed by our mental attitude.” -Dale Carnegie

14. Health Best practice… Reduce Stress “Rule number one is, don’t sweat the small stuff. Rule number two is, it’s all small stuff.” -Dr. Robert S. Elito, Cardiologist

15. Motivation Surprising Fact… Feelings Motivate “You can handle people more successfully by enlisting their feelings than by convincing their reason.” -Paul P. Parker, Author

16. Leadership Best practice… Praise Abundantly “Trust men and they will be true to you; treat them greatly and they will show themselves great.” -Ralph Waldo Emerson, Philosopher & Poet

17. Relationships Wise tip… Practice Kindness “Human kindness has never weakened the stamina or softened the fiber of a free people. A nation does not have to be cruel to be tough.” -Franklin D. Roosevelt

18. Performance Best practice… EI = Success “We are prone to judge success by the index of our salaries or the size of our automobiles rather than by the quality of our service and relationship to mankind.” -Martin Luther King, Jr.

19. “When you appreciate the good, the good appreciates.” -Tal Ben-Shahar

20. Sources “The Art of Happiness,” Howard C. Cutler, M.D. “Persuasion & Influence for Dummies,” Elizabeth Kuhnke, Executive Coach “Emotional Intelligence: Why It Can Matter More Than IQ,” Daniel Goleman, Ph.D. “Leadership: The Power of Emotional Intelligence,” Daniel Goleman, Ph.D. “Primal Leadership,” Daniel Goleman, Ph.D. “The Other Kind of Smart,” Harvey Deutschendorf “What We Know about EMOTIONAL INTELLIGENCE,” Moshe Zeidner, Gerald Matthews, and Richard D. Roberts “Coaching with NLP for DUMMIES,” Kate Burton