1. Process Focus By Mr. Worawoot Ounjai

2. Business Definition Customer Need & Expectation Customer Experience Management Service Operation Excellence Customer Satisfaction Survey & Evaluation What We Do?

3. A T P Demand Chain Market Coverage Supply Chain Business Strategy

4. Demand Chain Management Catalog OfficeMate is one of the most favorite catalogs in Thailand for the past 14 years with over 200,000 copies and extensive products’ information, helping customer in their decision making. Website OfficeMate.co.th is one of the first three websites acquired Trust Mark from the Ministry of Commercial Thailand. Rank no.1 in the office supply website from Truehits.net Mini Catalog is a monthly catalog providing the latest products and monthly promotion. Sales Representative provide services and information to customers with service mind Business Strategies

5. Supply Chain Management Warehouse 7,200 sqm. with more than 10,000 products stocked covering most of the products available in the catalog. Intelligence Warehouse Management System developed by OfficeMate to efficiently manage the system in the warehouse. GPS and Electronic map OfficeMate utilizes GPS and Electronic map to deliver with greater efficiency. Business Strategies

6. Market Coverage High density-of- customers zones to lower cost of deliver and increase sale per route. Informative database: breadth and depth to understand and provide products and services to each customers’ need. Diversified customer base : commercial vs government to diversify risk and to have ability to grow in any situation. Leveraging customer base: Personnel segment Business Strategies

7. Process Planning to Development 1.Problems & Errors 2.Questions & Vision 3.Know Why Know How 4.Logic Process Programming 5.KPI of Process 6.Process Development Process Focus

8. Process Development Revising all-step process Process Focus

9. Modern catalog e-Business solutions Technology In-house software Hi-speed change User Friendly Applications Technology Focus Technology

10. Training & Development Program e-Learning Key Performance Indicator Complaint Management Technology Focus Service

11. Aesthetics Image Focus Aesthetic Image Focus Channels: Website, Catalog, Sales, Call Center, Telecom, Staff Logistics : Vehicles, Staff Communications : Promotions, Leaflet, Media Aesthetics Image Focus

12. Corporation of Design Change & Adaptation Aesthetic Technology Process Technology Aesthetic Process Aesthetic Process Technology Process Technology Aesthetic ?

13. Q & A