1. CREDIT MEMO – WITHOUT RETURN AUTHORIZATION ORDER ENTRY -DAILY PROCESSING -FRONT COUNTER ENTRY

2. CREDIT MEMO – WITHOUT RETURN AUTHORIZATION Step 1: Find Front Counter Enter Customer Number OR - Enter Customer Name - Highlight correct customer - F-8 to accept OR - Attention Screen? Customer Account is Over Credit Limit And/Or Beyond Payment Terms Continue: Yes

3. CREDIT MEMO – WITHOUT RETURN AUTHORIZATION Step 2: Front Counter Entry Enter Customer PO # Verify Tax Code Enter VIA Code if other than Ground UPS Verify Term Code (Payment Type) F-8 OK CTRL I – to enter items

4. CREDIT MEMO – WITHOUT RETURN AUTHORIZATION Step 3: Items F-2 New

5. CREDIT MEMO – WITHOUT RETURN AUTHORIZATION Step 3: Parts Info Enter Item # TAB IF – Item Sort Browse - Highlight correct part - F-8 OK to select Ship -Enter Quantity as a Negative # TAB Message: If yes is (V) Vendor no is (N) Inventory - Select No

6. CREDIT MEMO – WITHOUT RETURN AUTHORIZATION Item Quantity Return Browse - Highlight Invoice to be credited - F-8 OK Note item price (to be entered on Parts Info screen) - F-8 OK

7. CREDIT MEMO – WITHOUT RETURN AUTHORIZATION Return Item Browse - Document: invoice to be credited - F-5 to browse invoices - Highlight correct invoice - F-8 OK to select invoice - Reason Code: - F-5 - Highlight reason (select P001 thru P010) for return - F-8 OK to select reason F-8 OK to close Return Item Browse screen

8. CREDIT MEMO – WITHOUT RETURN AUTHORIZATION Parts Info screen Enter price being credited F-8 OK

9. CREDIT MEMO – WITHOUT RETURN AUTHORIZATION Step 4: CTRL T – Payments & Totals

10. CREDIT MEMO – WITHOUT RETURN AUTHORIZATION Step 4: Payments & Totals F-3 Edit *If applicable enter amounts as negative value (freight in, freight out, handling) - Memo: Invoice Number to which Credit Applies - Payment Option: -On Account -F-8 OK

11. CREDIT MEMO – WITHOUT RETURN AUTHORIZATION Step 4: CTRL T – Payments & Totals -AR Summary Browse -Choose Invoice to which credit is to be applied -F-8 OK

12. CREDIT MEMO – WITHOUT RETURN AUTHORIZATION Step 5: Payments & Totals Operations *Note Invoice # -OK

13. CREDIT MEMO – WITHOUT RETURN AUTHORIZATION Step 5: Payments & Totals Operations -Post & Print

14. CREDIT MEMO – WITHOUT RETURN AUTHORIZATION Step 5: Output -Print -F-8 OK