2. P roblem S olving I nnovator Solving Tomorrows Problems Today To prevent any potential defects reaching the customer, define and implement containment actions to isolate the problems Emergency Action Containment Action Identify Concerns Product Location

3. COVER PAGE

4. Containment Action replaces the Emergency Action An Interim Containment Action (ICA) is any action that prevents customers from experiencing the symptoms of a problem. An ICA: attacks the symptom of the problem is verified for effectiveness before it is implemented is monitored while it is in use is documented is replaced by a Permanent Corrective Action adds cost to the process/operations Emergency Action

5. Containment Action is required Estimate the Effectiveness of the CA as it is unlikely that the Containment Action will be 100% Effective :- to “buy time” to understand the ROOT CAUSE and to implement the necessary Corrective Action. :- to protect the Customer Containment Action

6. Containment Action should be assessed for concerns to avoid Out of the Frying Pan ----- Into the Fire scenarios What is the Concern? Who is responsible for reducing the Concern? Identify Concerns What can be done to reduce the Concern?

7. Establish the Scope of the Containment Action Where might suspect product be Located? Product Location Is there any Additional Actions that need to be taken? Have we confirmed that expected Quantities have been Found and Verified? What Quantity of product requires Containment?

8. P roblem S olving I nnovator Solving Tomorrows Problems Today This completes the D3 Interim Containment Action Now start the D4 Brainstorming