1. Engage

2. Objectives Describe the impact smiling has on guests and fellow team members. Describe the impact eye contact has on guests and fellow team members.

3. Objectives Describe when to greet guests and fellow team members. Demonstrate using an appropriate hospitality greeting while using the guest’s name.

4. Objectives Identify ways to find out a guest’s name. Describe the importance of using this standard in every encounter with guests and fellow team members.

5. Four Keys to ENGAGE Smile Make Eye Contact Use the Guest’s Name Greet the Guest

6. Four Keys to ENGAGE Smile

7. Four Keys to ENGAGE Make Eye Contact

8. Four Keys to ENGAGE Use the Guest’s Name

9. Four Keys to ENGAGE Greet the Guest

10. 10 & 5 Rule At 10 feet away we acknowledge a guest and at 5 feet away we greet the guest.