2. Presented by: Chris Wease, National Sales cwease@summation360.com (704) 695-2686 The City of Bartow, Florida

3. TWI Customers Over 500 customer implementations

4. Billing Household Survey, Fiserv 2013

6. IVR/Phone Web Counter Mobile Text2Pay Integration Layer Customer Information System Develop a Single Point of Integration Payment Processing eBilling Notify

7. The all-in-one billing and payment solution. one expert vendor one hosted service one call issue resolution one data integration one payment processor one price for all services one expert vendor one hosted service one call issue resolution one data integration one payment processor one price for all services

8. Call Samples (click to listen)  Main Menu  Account Balance and Payment  Spanish IVR Example Resurgence of Inbound IVR / Phone Payment System

9. Features: Manage multiple campaigns Deliver customer-specific messages with data from your CIS database “Press-2-to-Pay” to enter CIS and make payment High volume callouts, email alerts, and text messages Recorded voice or text-to-speech Benefits:  Proactive notifications ensure customers are informed and satisfied  Reduce delinquencies and shutoffs by 30-70% Automatically notify thousands of customers in minutes Examples:  Past-due courtesy alerts  Service interruptions  Outage Calls  Weather alerts  Any Notification Call Samples (click to listen)  Boil Alert Notification  Past Due Courtesy Call “It’s easier for us to make a courtesy call than to disconnect service. To save even one trip is saving money.” – Union County, NC Notifications Blog Post: The importance of proactive outbound communication.The importance of proactive outbound communication.

10. Bill MailedBill Due 2 nd Notice Mailing Late Fee Applied Next Bill Cycle Mailed Account Shut-Off Bill Ready Email Bill Pay Reminder Email 1 Bill Pay Reminder Email 2 Bill Ready / Last Chance Email Pre-Late Fee Courtesy Call Pre- Disconnect Courtesy Call 2 Pre- Disconnect Courtesy Call 1 Be Proactive // But Not a Nuisance

11. ConsolidateSimplifySave

13. Pay by credit card or check using our automated phone payment system at 863-534-0188 The City of Bartow, Florida Attn: Utility Customer Service 110 East Church Street Bartow, Florida 33830

14. Pay by credit card or check using our automated phone payment system at 863-534-0188 The City of Bartow, Florida Attn: Utility Customer Service 110 East Church Street Bartow, Florida 33830

18. Pay by credit card or check using our automated phone payment system at 954-921-3241 The City of Hollywood, FloridaOffice Hours: Attn: Utility Customer Service Monday-Friday 2600 Hollywood Blvd.8:30 a.m. to 5:30 p.m. Hollywood, FL 33022 The City of Hollywood, Florida Attn: Utility Customer Service 2600 Hollywood Blvd. Hollywood, FL 33022

19. Pay by credit card or check using our automated phone payment system at 954-921-3241 The City of Hollywood, Florida Attn: Utility Customer Service 2600 Hollywood Blvd. Hollywood, FL 33022 The City of Hollywood, FloridaOffice Hours: Attn: Utility Customer Service Monday-Friday 2600 Hollywood Blvd.8:30 a.m. to 5:30 p.m. Hollywood, FL 33022

32. The City of Hollywood, FloridaOffice Hours: Attn: Utility Customer Service Monday-Friday 2600 Hollywood Blvd.8:30 a.m. to 5:30 p.m. Hollywood, FL 33022

38. ConsolidateSimplifySave

39. Mirroring Web Aesthetics…Consistency Blog Post: Smartphones Now the Majority – Mobile Payments Poised for Growth Smartphones Now the Majority – Mobile Payments Poised for Growth Bartow Homepage >>

40. QR Code Blog Post: Smartphones Now the Majority – Mobile Payments Poised for Growth Smartphones Now the Majority – Mobile Payments Poised for Growth

41. ConsolidateSimplifySave

42. TWI Payment Processing Services™  Process credit card and eCheck payments by Web, IVR, mobile, and at the counter  Single view simplifies search, reporting, and reconciliation  Virtual Terminal & Card Readers Provided  Auto-Pay by credit, debit or eCheck  Auto-Updater Service for reducing interruptions in transactions (updates expired/lost/stolen cards)  Real-time payment processing  Level 1 PCI Compliant  Next day funding  Cross-departmental Use

43. Detailed, real-time, PCI Compliant Transaction Searching for Point of Sale, IVR or web, or webmobile transactions

44. The all-in-one billing and payment solution. one expert vendor one hosted service one call issue resolution one data integration one payment processor one price for all services one expert vendor one hosted service one call issue resolution one data integration one payment processor one price for all services