1. Unified Communications: The State of the Industry

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3. Today’s Communication Challenges 1) Communication Overload 3) Distributed teams, partners, and customers 4) High cost of separate siloed communications 2) Security and compliance

4. How your organization can survive and thrive today Business Impact of Unified Communications Decrease costs By reducing travel, communications, and IT expenses Improve business outcomes By maximizing individual productivity, fostering team collaboration, and reducing time-to-close on projects and activities

5. Reduce Travel Expenses Reduce Audio/Video Conferencing Charges Lower Real Estate and Facility Costs Lower Messaging Costs Reduce Cost of Telephony Communications Systems Decrease costs while providing increased productivity Save 20 – 40% Save 20 – 40% Save 50 – 80% Save 50 – 80% Save 20 – 40% Save 20 – 40% Save 30 – 40% Save 30 – 40% Save 40 – 60% Save 40 – 60%

6. Unified Communication requirements 1) IM/Presence – SIP and XMPP 8) Voice – Enterprise VoIP capabilities, IVR, Contact Center 2) Remote Access – ICE/NAT/TURN Protocols built in 3) Application Integration – IM/Presence UCAPI, AJAX, REST, JavaScript across email, collaboration, CRM/ERP 4) User Management – LDAP, AD 6) Web and Application Conferencing – Thick client, mobile, and Web client support 7) Video Conferencing – SIP H.264 conferencing and H.323 PRI/BRI gateways 5) Audio Conferencing – VoIP, TDM, and Mobile Conferencing 9) Unified Messaging – Email, Voicemail, and FAX in one inbox Phone PC Tablet

7. Authentication Administration Storage Compliance Authentication Administration Storage Compliance Audio Conferencing E-mail and Calendaring E-mail and Calendaring Web Conferencing Web Conferencing Telephony Video Conferencing Video Conferencing Voice Mail Instant Messaging (IM) Authentication Administration Storage Authentication Administration Storage Authentication Administration Storage Authentication Administration Storage Authentication Administration Storage Authentication Administration Storage Authentication Administration Storage Authentication Administration Storage Authentication Administration Storage Authentication Administration Storage Authentication Administration Storage Authentication Administration Storage Authentication Administration Storage Authentication Administration Storage Telephony and Voice Mail Telephony and Voice Mail Instant Messaging E-mail and Calendaring Unified Conferencing: Audio, Video, Web End-User Unified Communication Client Transformation

8. Unified Communication enables server consolidation IM/Presence Audio Conference Web Conference Video Conference E-Mail & Unified Messaging Separate management & experience E-Mail & Unified Messaging Instant Messaging Presence Video Conferencing Common COTS hw/sw Platform and Management Streamlined Experience Single Client and Server Enterprise Telephony Enterprise Telephony Web Conferencing Audio Conferencing HW To Unified Communication Services From Separate Legacy Servers

9. UC - State of Interoperability Trunk Side Only* - No line side interop

10. UC - State of Security

11. UC - State of Mobility User Access Experience

12. Unified Communication Benefits

13. UC – Sample Business Case

14. UC Costs – Where are the savings?

15. UC Futures

16. Thank You