1. www.enablingtechcorp.com wlowe@enablingtechcorp.com
Enabling Technologies UM, UC and Avaya Modular Messaging R 4.0 Overview
Cover 12 states in Midwest and some of west coast.
Important to understand how ETC evolved:
Started as Microsoft GOLD
Partnered with Octel developers to provide Exchange backend integration when they developed vm in app
Octel sold to Lucent
Partnered with Lucent/AVAYA to provide Exchange backend integration for MM
Octel/MM developers hired by Microsoft to develop UC
Partnered again with developers to educate SI partners on messaging and telephony integration
Charles “Wes” Lowe

2. Topics for Discussion
Definitions (UM, UC, MM, AES, LCS & OCS, Presence, etc)
Differences Between Unified Messaging and Unified Communications
Basic UC Infrastructure
Basic Modular Messaging system w/ an Exchange or Lotus Notes Backend
Basic Modular Messaging system w/ a MSS Backend
Pros and Cons of Exchange vs. MSS Backend
Overview of Avaya Modular Messaging R 4.0 Features
Overview of Avaya One-X Speech
Overview of Avaya AES server

3. Acronym Definitions
Unified Messaging (or UM) is the integration of different streams of communication ( , Fax, voice, etc) into a single, or, unified ”message store”, accessible from a variety of different devices. Unified messaging is a subset of a fully integrated Unified Communications system
Examples of UM products include:
Avaya Unified Messenger (or Avaya UM)
Avaya Modular Messaging (or MM) w/ Exchange or Lotus Notes Backend

4. Basic UM Infrastructure

5. Acronym Definitions
Unified communications (or UC) is "an industry term used to describe all forms of call and multimedia/cross-media message-management functions controlled by an individual user for both business and social purposes”. This potentially includes the integration of fixed and mobile voice, , instant messaging, presence, voic , fax, audio, video and web conferencing, unified messaging, unified voic , and white-boarding into a single environment while offering the user a more complete but simpler and more effective experience.
Examples of UC products include:
Microsoft Exchange / Live Communications Server (or LCS)
Microsoft Exchange / Office Communications Server (or OCS)
IBM Lotus Notes / Sametime
Avaya Application Enablement Server (or AES) for OCS / LCS Presence and Click to Call

6. Basic UC Infrastructure

7. The difference between UM and UC
Unified Communications is sometimes confused with Unified Messaging, but it is distinct. Unified Communications refers to a real-time delivery of communications based on the preferred method and location of the recipient; Unified Messaging systems culls messages from several sources (such as , voice mail and faxes), but holds those messages for retrieval at a later time.
Unified Communications can include a variety of elements, such as instant messaging, telephony, video, , voic , and white-boarding all of which could be brought into real time and coordinated. The concept of presence is also a factor – knowing where one’s intended recipients are and if they are available, in real time – and is itself a key component of unified communications. To put it simply, Unified Communications integrates all the systems that a user might already be using and helps those systems work together in real time.

8. Basic MM w/ MSS Backend

9. Pros & Cons of Exchange vs. MSS Backend
Exchange Backend
True Unified Messaging
Voic in Exchange Inbox
Listen to Voic & via TUI
Listen to Messages via Outlook
Play Voice Messages via Mobile Device
MSS Backend
Stand Alone Voic System
Stand Alone Private Network
Stand Alone Security
Limited Tax on Corporate Network / Exchange
Listen to Messages via Outlook (Separate Inbox from Exchange)
CONs
Exchange Backend
Dependant on Corporate Network
Dependant on AD and Exchange Availability
Tax on Exchange Information Store Size
CALs Required for non-Exchange Mailbox Users
MSS Backend
No Exchange Integration without 3rd Party Applications

10. Avaya MM R 4.0 Features
Support for Avaya MSS, Exchange or Lotus Notes Backend
Support for Exchange 2007
Use of Avaya Aria, Audix or Serenade TUIs
Outlook Thick Client or Restricted Client
Lotus Notes Thick Client
Web Client (MSS only)
Web Subscriber Options
IMAP4 or POP3 Access to VM Messages
Multilingual Language Support
Record Optional Greetings in up to 3 Languages
Call / Find / Notify Me Features
System Auto Attendant w/ Custom Prompts
Caller Applications
Multiple Time Zone Support (by COS or Subscriber)
MSS only – Option to use Corporate Domain for Security
Exchange / Notes only – Customer Provider Servers are supported
T1 / E1 / H.323 / DSE / Analog Integration Support
On-demand MWI Refresh
MWI Reset per user on Exchange Backend
Fax Support (yes, including Exchange and Notes)
3rd Party Fax Server Support
System Wide Zero Out and Per User Zero Out (and can be based on a schedule)
Build in Offline Mode Should the Message Store go Offline (MSS and Exchange)

11. Basic MM w/ MSS Backend w/ One-X Speech

12. Thank you!
Questions?

13. AES Telephony Integration with Microsoft OCS
Microsoft Office Communication Server (OCS) 2007
User starts Microsoft Office Communicator
Checks presence, sees buddy status as on-hook
Right clicks and calls
Picks up handset and talks
Puts call on hold with Communicator
Handset goes silent
Starts call on another line
Adds party to conference
Hangs up phone
uaCSTA (CSTA over SIP)
AE Services 4.0
Avaya CTI
uaCSTA (CSTA over SIP)
Avaya Communication Manager
Cell Phones
(EC500)
H.323/DCP/Analog

14. Thank you!
Questions?