1. Communications Solutions for Health Care Providers
IP Office

2. What IP Office Can Do For Your Practice
Keeping doctors in touch at all times
Simplify call handling, patient scheduling, record look- ups, call recording and other office tasks
Streamline communications between offices—lower your overhead
Make it easy to work from home—with all of the communications capabilities you have at the office

3. Day-to-Day Realities in Health Care
Doctors need to be instantly and easily reachable
Office staff is juggling scheduling, patient service, record lookups and more
Practices with multiple offices need integration and sharing of resources to function effectively and keep costs down
HIPAA and other regulations make patient privacy a priority
EMR and other technologies will require robust communications networks
These areas were identified as being critical for health care providers by Avaya customers and in research conducted for Avaya by Access Markets Intl.

4. Ask Yourself….
Is the reception and administrative staff constantly juggling patient phone calls for appointments while processing patients in the waiting area and responding to queries from insurers?
Are doctors staying late after all patients are gone to take care of administrative tasks, i.e. reading and responding to ?
Do physicians have trouble keeping up with their voice mail and when away from the office?
Does the staff have trouble locating and contacting physicians/dentists or other staff that may be away from the office when something urgent comes up?
Avaya IP Office brings health care providers leading-edge communication in an affordable, reliable easy-to-use solution

5. What is Avaya IP Office?
Communications to help today’s health care providers work better and serve patients more effectively.
Streamlining office communications and scheduling
Delivering the personal service that increases patient satisfaction
Keeping your overhead low by using the system to route calls, handle routine requests

6. What Avaya IP Office Can Do For You
One-number reachability for your staff
Automated patient scheduling
Fast, simple record lookups
Making it easy for doctors/staff to work from home
Simplifying communications across offices, lowering costs
Easy system administration

7. Problem: Confusion over “which number to reach you at”
Avaya IP Office in Action in Medical Practices: “Keep Doctors in Touch”
Problem: Confusion over “which number to reach you at”
Solution: Avaya IP Office One Number Reachability
Everyone gives out one number—but IP Office automatically routes incoming calls to mobile, desk, even (if appropriate) home phone.
Synchronizes voice and ; get voice messages in ; hear as voice messages (text-to-speech)
Benefits:
Doctors never out of touch—always available to clients
No guess work about which number to use
More control—no need to give out personal numbers
A more professional image for your practice

8. Avaya IP Office in Action in Medical Practices: “Patient Scheduling”
Problem: No-show patients cost revenue, impact care
Solution: Avaya IP Office Patient Scheduling Solutions
Use IP Office to automatically dial scheduled patients ahead of time
Redial non-respondents and flag certain patients for manual reminder
Benefits:
Streamlines overall office scheduling—better for doctors and patients
Allows staff to focus on patient care, more important matters
Lowers cost of patient scheduling and helps ensure better cash flow

9. Avaya IP Office in Action in Medical Practices: “Personal Service”
Problem: Giving patients personal service
Solution: Avaya IP Office call routing/records management
Streamline call handling, minimize transfers, route calls to the right person
Instantly see identifying information, access records to speed service
Benefits:
Uses built-in intelligence of communications system to deliver better service, more cost-effectively
Easy integration with patient database
Provides the personalized service that builds loyalty
Enhances the image of your practice

10. Problem: Need to easily enable doctors to work from home,
Avaya IP Office in Action in Medical Practices: “Doctors Working from Home”
Problem: Need to easily enable doctors to work from home,
Solution: Avaya IP Office Teleworker Solution
Set up a home office with an IP phone or a softphone on a PC that delivers all of the call handling capabilities of someone working in the office.
Seamless call control—no one even knows they are not in the office
Full call handling, messaging, one-touch transfers, etc.
Benefits:
Doctors can work anywhere, anytime.
Makes it easy to follow-up on communications when it’s convenient
Supports other home-based workers, i.e., part-time receptionists, bill collection, etc

11. Problem: Setting up communications in new offices is expensive
Avaya IP Office in Action in Medical Practices: “Share Resources Across Offices”
Problem: Setting up communications in new offices is expensive
Solution: Avaya IP Office Multisite Networking
Share one messaging system, directory across locations
Share call handlers—one receptionist for multiple offices
One dial plan for all offices—one touch transfers, 2-digit dialing
Benefits:
Significant cost savings: system resources, personnel and administration
Better use of personnel, shorter hold times, more qualified people to handle calls
More streamlined, professional image across your entire practice

12. Problem: Administering your communications system
Avaya IP Office in Action in Medical Practices: “Easily Manage your Communications System”
Problem: Administering your communications system
Solution: Avaya IP Office Admin Tools
Easy templates, Windows-based interface and the simplicity of IP for moves, adds and changes
Benefits:
Reduce/eliminate need for specialized expertise
Share resources between locations (i.e., receptionist)
Simplify communications between locations
More flexibility to move employees, respond to market demands

13. Measurable Results Calculate your ROI from Avaya IP Office
ROI Tool: Covers Conferencing, Calling, Mobility, Productivity

14. For Everyone in Your Practice
IP Office User Productivity Solutions
Power User
Help doctors & managers—anyone on a laptop— maximize accessibility.
Receptionist
Equip front desk
personnel with point-and-click call controls to streamline call handling.
Mobile Worker
Keep doctors in touch— wherever they are working.
For Everyone in Your Practice
Customer Service Agent
Equip your call center with tools for prompt, accurate, personal service.
Teleworker
Make any home office a remote extension of your firm..
Customer Service Supervisor
Reports to judge how well calls are being handled.

15. #1 U.S.: PBX Systems | Hybrid/Key Systems
You Can Relay on Avaya
Enterprises of all sizes depend on Avaya for communications that improve efficiency, collaboration, customer service and competitiveness. 
What Are You Looking For?
More than 90% of the FORTUNE 500® and more than 1 million growing businesses rely on Avaya solutions and services to enhance value, improve productivity and gain competitive advantage.
#1 Worldwide: IP Telephony | Multimedia Contact Centers | Voice Messaging | Unified Communications
#1 U.S.: PBX Systems | Hybrid/Key Systems
4 Million+ IP Office Users Worldwide: 40,000 systems, millions of customers, all kinds of businesses

16. Avaya Understands Health Care
“All-in-one” communications solutions
Reducing costs, improving operations
Big business communications…at small business prices
An array of financing options

17. thank you