2. Electric Transmission Field Operations Human Performance and Work Practices Electronic Pre-Job Briefing Form Performance Awareness Library (PAL) Don’t Stop the Clock Web Page

3. Electronic Pre-Job Briefing Form

4. Pre-Job Briefing Expectations Completion of an Electric Transmission Field Operations (ETFO) Pre-Job Brief (PJB) form is required: Completion of an Electric Transmission Field Operations (ETFO) Pre-Job Brief (PJB) form is required: At beginning of each work day At beginning of each work day Any time a change in the day’s activity occurs in which the new activity has the potential for: Any time a change in the day’s activity occurs in which the new activity has the potential for: Significant anticipated duration or likelihood to evolve into more extensive/lengthy work Significant anticipated duration or likelihood to evolve into more extensive/lengthy work Need to pull prints, research, etc. Need to pull prints, research, etc.

5. The ETFO Pre-Job Briefing Form… Helps identify critical steps, roles & responsibilities Helps identify critical steps, roles & responsibilities Integrates job Safety, Personal Protective Equipment and Human Performance (HP) Tools into the Pre-Job Briefing discussion Integrates job Safety, Personal Protective Equipment and Human Performance (HP) Tools into the Pre-Job Briefing discussion Prompts discussion of lessons learned during previous personal experiences with task and/or location Prompts discussion of lessons learned during previous personal experiences with task and/or location Intends for the leader of the briefing to typically be the work team lead rather than the supervisor Intends for the leader of the briefing to typically be the work team lead rather than the supervisor Requires electronic completion [submit at least weekly for storage on SharePoint] Requires electronic completion [submit at least weekly for storage on SharePoint]

6. The ETFO Pre-Job Briefing Form Link to Pre-Job Briefing Form

7. Performance Awareness Library

8. PJB Reference Material : Operating Experiences / Alerts Use the “PAL” Performance Awareness Library A collection of Operating Experience at your fingertips.

9. The PAL What is it? A PDF booklet of ET’s operational experiences and alerts collected since 1996 What is it? A PDF booklet of ET’s operational experiences and alerts collected since 1996 Purpose: Gain awareness of risks before starting tasks (lessons learned) Purpose: Gain awareness of risks before starting tasks (lessons learned) Features: Features: Bookmarks for easy sorting by Alert #, Critical Step, or Task Bookmarks for easy sorting by Alert #, Critical Step, or Task Critical Step and Task are tied to the PJB’s checkboxes Critical Step and Task are tied to the PJB’s checkboxes Single, stand-alone file that resides on each PC hard drive, for accessibility regardless of network availability Single, stand-alone file that resides on each PC hard drive, for accessibility regardless of network availability

10. Performance Awareness Library (PAL) Emphasizes use of PDF Bookmarks CRITICAL STEP categories match those identified on PJB Link to PAL

11. Don’t Stop the Clock

12. The “Don’t Stop the Clock” SharePoint Web Page Links to current versions of: Links to current versions of: Pre-Job Briefing Form Pre-Job Briefing Form PAL PAL Links to charts demonstrating frequency of selecting fields: Links to charts demonstrating frequency of selecting fields: Safety/Work Hazard Safety/Work Hazard Critical Steps Critical Steps Tasks Tasks Tracks Human Performance events Tracks Human Performance events Clock tracks error-free performance (per manager) Clock tracks error-free performance (per manager) Provides incident information Provides incident information

13. The “Don’t Stop the Clock” SharePoint Web Page Link to Don’t Stop the Clock

14. The “Don’t Stop the Clock” SharePoint Web Page  Provides an opportunity for the Supervisor to review the pre-job briefing and provide feedback and coaching  Feedback automatically emailed back to the submitter

15. Search Example: Critical Steps Identified on Submitted PJBs

16. ETFO Human Performance Training Instructor led Human Performance (HP) training for all new Employees.  Specific HP training designed for the technical workforce  HP tools are targeting the team’s specific work tasks  Continuous HP computer based training on an annual basis

17. Our Human Performance Improvement Process Establish or refine Establish or refine HP tools and work methods Recognize groups with superior HP results Recognize groups with superior HP results Provide training on HP tools and the expectation for use Provide training on HP tools and the expectation for use Measure and evaluate HP program results Measure and evaluate HP program results