1. TRAINING WORKSHOP Mobility Shops: What service and for whom? Friday, 3 July 2009 Casa do Infante Câmara Municipal do Porto / Direcção Municipal da Via Pública

2. Mobility Shops: What Service and for whom? CiViTAS Meeting – 03.07.2009 – Sérgio Brandão – CMP THE PROJECT – “LOJA DA MOBILIDADE” Why a Mobility Shop? Porto 2001 – European Capital of Culture Euro 2004 Metro system Increasing demand for information Project MOST – Mobility Management Strategies for the Next Decades Objectives: development of new services to pubic transport users promote a more efficient use of the transport system gathering and processing of existing transport information Target: Citizens, turists, public and private transport users

3. Mobility Shops: What Service and for whom? CiViTAS Meeting – 03.07.2009 – Sérgio Brandão – CMP THE RESULTS – What do we do? Mobility Information services provided by transport companies timetables, rates, connectivity, service exceptions, etc. Mobility Counselling itineraries, modes, price efficiency, route time, etc. Ticket Purchase Complaints / suggestions / information requests Training support to sustainable transport activities promotion of

4. Mobility Shops: What Service and for whom? CiViTAS Meeting – 03.07.2009 – Sérgio Brandão – CMP THE RESULTS – Who is involved? Coordination: Municipality of Porto Partners: ANTROP ANTRAL CP IMTT METRO DO PORTO, S.A. STCP

5. Mobility Shops: What Service and for whom? CiViTAS Meeting – 03.07.2009 – Sérgio Brandão – CMP THE RESULTS – What do we create? Dissemination of Transport Information: Presentation flyer Transport guide Accessibility to main cultural sites Car parking location map Taxi and Public Transportation Terminals location map Taxi information flyer Complaints and suggestions template

6. Mobility Shops: What Service and for whom? CiViTAS Meeting – 03.07.2009 – Sérgio Brandão – CMP THE RESULTS – Who are our clients?

7. Mobility Shops: What Service and for whom? CiViTAS Meeting – 03.07.2009 – Sérgio Brandão – CMP THE RESULTS – What do our clients demand? pedestrian circuits tourist circuits (bus, boat, …) bicycle rental and circuits landmark location and accessibility traffic information (constraints, detours, …) car parking information (real-time availability, location, …)

8. Mobility Shops: What Service and for whom? CiViTAS Meeting – 03.07.2009 – Sérgio Brandão – CMP THE PROSPECTS – Mobility Shop and CiViTAS Elan Implementation of a local Mobility Shop in Asprela to widespread the concept and services to an area that is facing seriously mobility problems and work a tool to help solving them. to help the implementation of organised innovative services, providing logistical and technical assistance to the implantation of the innovative mobility solutions proposed in other measures (DRT service, car-pooling and bike renting system) to become the CiViTAS-Elan headquarters in Porto and to increase the project’s public visibility through the dissemination of project/measure facts and achieved results. Budget: 598.000 € (350.000 € funded by the EC)

9. Mobility Shops: What Service and for whom? CiViTAS Meeting – 03.07.2009 – Sérgio Brandão – CMP THE PARTNERS – Mobility Shop and CiViTAS Elan Municipality of Porto (CMP) STCP (public bus operator) ANTROP (association of private bus operators) METRO DO PORTO (light rail system)

10. Mobility Shops: What Service and for whom? CiViTAS Meeting – 03.07.2009 – Sérgio Brandão – CMP THE CHALLENGES – Mobility Shop and CiViTAS Elan How to promote the use? Should it be cost effective? How do we make it cost effective? How should the partners get involved?

11. Mobility Shops: What Service and for whom? CiViTAS Meeting – 03.07.2009 – Sérgio Brandão – CMP Thank you! Sergio Brandão sergiobrandao@cm-porto.pt civitas@cm-porto.pt www.civitas.eu