1. UNCTAD Organised by: WSIS Process WSIS FORUM 2010 10-14 May, Geneva Hosted by: 16.12.10 ITU role in promoting e-Accessibility for Persons with Disabilities Susan Schorr, Head a.i., Special Initiatives Division ITU-D Action Line C3: Access Internet Accessibility for Persons with Disabilities Tuesday 11 May 2010 14:30-16:00 Room K

2. Organised by: Hosted by:WSIS Process UNCTAD Challenges and requirements in fostering Internet accessibility Websites Software and applications Keyboards and mice Smart phones Video content

3. Organised by: Hosted by:WSIS Process UNCTAD ICT Accessibility in the United Nations Convention on the Rights of Persons with Disabilities (CRPD) Article 9 of the CRPD defines ICT accessibility as an integral part of accessibility rights on par with transportation and the physical environment. Article 9 concerns all ICT products and ICT based applications and services, with a far- reaching implication for industry, governments and civil society.

4. Organised by: Hosted by:WSIS Process UNCTAD Promoting ICT Accessibility for Persons with Disabilities Guidelines for policy makers & regulators Support ICT projects for PwDs Capacity building to mainstream ICT accessibility into policies & legal frameworks Develop tools to assist countries Provide platforms to share best practice and experiences. ITU-D Role for ICT Accessibility

5. Organised by: Hosted by:WSIS Process UNCTAD –Development of the e-Accessibility toolkit –ICT projects in Senegal, Ethiopia, Sri Lanka, Mali, Malawi, Zambia, Tanzania & Burkina Faso –Capacity building-workshops –ITU-D Study Group Question 20/1- Guidelines & New Study Question –Connect a School, Connect a Community toolkit Selected Activities & Projects

6. Organised by: Hosted by:WSIS Process UNCTAD ITU- G3ict e-Accessibility Toolkit Support ITU members in understanding the requirements of the Convention. Assist ITU members in promoting accessible ICTs and identifying and eliminating any ICT accessibility barriers. Provide a framework for the development of policies and strategies for mainstreaming digital accessibility at national, regional and international levels. Serve as a global electronic repository of policies, international standards, good practices and technical references on digital accessibility. Provide specific guidance to adequately address key issues of particular relevance to developing country environments

7. Organised by: Hosted by:WSIS Process UNCTAD Web site: www.e-accessibilitytoolkit.org

8. Organised by: Hosted by:WSIS Process UNCTAD Example: Persons with Disabilities and the Internet

9. Organised by: Hosted by:WSIS Process UNCTAD

10. Organised by: Hosted by:WSIS Process UNCTAD

11. Organised by: Hosted by:WSIS Process UNCTAD Persons with disabilities and the Internet Persons with different kinds of disabilities use a variety of different technologies and Assistive Technologies to access information on the internet. For instance, blind persons use screen readers, persons with low vision use glasses, screen magnifiers or CC TV cameras, persons with motor impairments may use speech recognition programmes, one-handed key boards etc, deaf persons use cochlear implants, persons with cognitive impairments may use software like word prediction software and persons with multiple disabilities may use a combination of all these to successfully use computers. These persons also encounter different kinds of obstacles while trying to access the internet depending upon the nature of their disability and kind of assistive technologies which they use. Assistive Technologies The Web Accessibility Initiative (WAI), which is a wing of the World Wide Web Consortium (W3C) has come out with a set of guidelines called the Web Content Accessibility Guidelines (WCAG) 2.0 which set out the criteria for creating web sites which will be accessible to persons having different kinds of disabilities.

12. Organised by: Hosted by:WSIS Process UNCTAD Example: Internet Accessibility Resources Assistive Technologies —Screen readers for the blind —Screen magnifiers for those with low vision —Speech recognition programmes for those with motor impairments —One handed keyboardsScreen readers for the blindScreen magnifiers for those with low visionSpeech recognition programmes for those with motor impairmentsOne handed keyboards —Braille-based solutionsBraille-based solutions Business Case for web accessibility —Useful for older persons, illiterate people and others —Corporate social responsibility —Facilitate website developmentUseful for older persons, illiterate people and othersCorporate social responsibilityFacilitate website development Guidelines and regulations for web accessibility —Web Accessibility Initiative Guidelines —Web Content Accessibility Guidelines —Accessibility regulation around the world —Sample of regulationsWeb Accessibility Initiative GuidelinesWeb Content Accessibility GuidelinesAccessibility regulation around the worldSample of regulations

13. Organised by: Hosted by:WSIS Process UNCTAD Examples of Good Practices from Around the world Government web sites –U.S. Government Sec 508 website: http://www.section508.gov/http://www.section508.gov/ –U.K. Govt public services portal (WCAG 1.0 compliant): http://www.direct.gov.uk/en/index.htmhttp://www.direct.gov.uk/en/index.htm Private sector web sites –IBM - http://www-03.ibm.com/able/access_ibm/index.htmlhttp://www-03.ibm.com/able/access_ibm/index.html Banking –Wells Fargo (granted Nonvisual Accessibility Certification by the National Federation of the Blind) : http://www.wellsfargo.com http://www.wellsfargo.com e-commerce –Tesco (WCAG AA approved, all pages comply with all priority 1 and 2 guidelines): http://www.tesco.comhttp://www.tesco.com Transportation –Website of Transport for London( TFL) - http://www.tfl.gov.ukhttp://www.tfl.gov.uk Media web sites –BBC - http://www.bbc.co.ukhttp://www.bbc.co.uk Education web sites –Harvard (WCAG 1.0 Priority 1 compliant): http://www.harvard.eduhttp://www.harvard.edu Social networking sites –LinkedIn - http://www.linkedin.comhttp://www.linkedin.com

14. Organised by: Hosted by:WSIS Process UNCTAD Links to helpful resources Summary: Introduction to web accessibility Reference: http://www.w3.org/WAI/gettingstarted/Overview.html Keywords: Web accessibility Target Audience: Web developers; Accessibility policy makers; Everyonehttp://www.w3.org/WAI/gettingstarted/Overview.html Summary: How people with disabilities access the web Reference: http://www.w3.org/WAI/intro/people-use-web Keywords: disability; web access; assistive technology Target Audience: Everyonehttp://www.w3.org/WAI/intro/people-use-web Standards and Guidelines Summary: Web Content Accessibility Guidelines Reference: http://www.w3.org/WAI/intro/wcag.php Keywords: W3C; WCAG; WAI; accessibility guidelines Target Audience: Web developers; Accessibility policy makershttp://www.w3.org/WAI/intro/wcag.php Summary: W3C guidelines on developing websites for mobile users as well as people with disabilities Reference: http://www.w3.org/WAI/mobile/ Keywords: Mobile; accessibility; disability Target Audience: Web developershttp://www.w3.org/WAI/mobile/

15. Organised by: Hosted by:WSIS Process UNCTAD Other topics Role of public procurement Role of technical standards Guidelines by policy areas Much, much more

16. Organised by: Hosted by:WSIS Process UNCTAD Toolkit Editorial Committee Dónal Rice NDA/CEUD, NUI-Galway (Editorial Coordinator) Asenath Mpatwa, ITU-D Ambassador Luis Gallegos, G3ict Axel Leblois, G3ict Clara Luz Alvarez Tamas Babinszki, Even Grounds Kevin Carey, RNIB/World Blind Union Anne-Rivers Forcke, IBM Corporation Rune Halvorsen, NOVA Inmaculada Placienca Porrero, European Commission Felicity Rawlins, IBM Corporation Andrea Saks, ITU Licia Sbattella, Politecnico di Milano Susan Schorr, ITU-D James Thurston, Microsoft Bob English, TecAccess

17. Organised by: Hosted by:WSIS Process UNCTAD Contributors J. E. Baker, L. McArthur, J. Silva, Jutta Treviranus, Adaptive Technology Resource Centre, University of Toronto David Baylor, WBU Hardik Bhatt and Karen Tamley, City of Chicago Fernando Botelho, Literacy Bridge & Mais Diferenças Gerald Craddock, NDA/CEUD, Ireland Bob English, TecAccess Jonathan Freeman, WGBH Angela Garabagiu, Council of Europe Larry Goldberg, WGBH Bill Joley, International Center for Disability Resources on the Internet (ICDRI) Mike Jones, Wireless RERC, Georgia Institute of Technology Hiroshi Kawamura, DAISY Consortium Ben Lippincott, Wireless RERC, Georgia Institute of Technology Mike Paciello, The Paciello Group Helen Petrie, University of York David Sloan, University of Dundee Mike Starling, WBU Karen Tamley, City of Chicago Gregg Vanderheiden, University of Winsconsin-Madison Carlos Velasco, Fraunhofer Institute for Applied Information Technologies (FIT) Cynthia Waddell, International Center for Disability Resources on the Internet (ICDRI) Chuck Wilsker, Telework Coalition Gottfried Zimmermann, Access Technologies

18. Organised by: Hosted by:WSIS Process UNCTAD Thank You! For more information: susan.schorr@itu.int 13 -15 October 2009 Incheon, Republic of Korea