1. Follow the Samples Act Out Put in Use Data Bank Talking Face to Face
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2. Sample One
Sample Two
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3. I Would Like to Book a Double Room
Sample 1
I Would Like to Book a Double Room
R: Holiday Hotel, Reservations. May I help you?
G: Yes. I would like to book a double room for my
family. 
R: All right. For which dates, please?
G: Next weekend. That is for May 18th and 19th.
R: Let me check if we have a room available then.
Oh, yes, we do.
G: Good. I would like to have a non-smoking room.
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4. I Would Like to Book a Double Room
Sample 1
I Would Like to Book a Double Room
R: There are many non-smoking room available in our
hotel. May I have your name, please?
G: Charles Wilson.By the way,do you have any golf
course nearby? 
R: Sorry,but we haying a swimming pool,and we
provide some other services.
G: That’s fine.Shall I send you a deposit?
R: No,you don’t have to,you may pay on arrival.
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5. I Have a Reservation with You
Sample 2
I Have a Reservation with You
L: Hello, who’s calling please?
R: Good evening! Welcome to Village Green Inn.
What can I do for you?
G: I have a reservation with you.
R: May I have your name please?
G: Tom Addison.
R: Yes, Mr. Addison. May I have a look at your
passport, please?
G: Ok, here you are.
R: Would you please fill out the registration form?
G: All right. What’s the rate for one person per
night?
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6. I Have a Reservation with You
Sample 2
I Have a Reservation with You
R: $69.
G: Do you accept traveler’s checks?
R: Sure. Here is the key card to Room 4312.
The bell-man will you the way.
G: Thanks. I will be leaving tomorrow. When
shall check out?
R: Any time before 11:00 a.m.
G: All right. I will remember that.
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7. Act Out Task One Task Two Task Three This is my card. Task Four
Please call me Dick
Task Five
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8. Task One Here is a group of short dialogues. Follow the examples to
make more conversations with your partner.  
A: Good evening. Peace Hotel. Reservation. May I help you?  
B: Yes. I’m calling from Toronto. I would  like to book 6 double
rooms for three  nights in your hotel for September 1st, 2nd
and 3rd.  
A: Could you give me your name and telephone number, please?  
B: It’s John Smith. The telephone number  is  
A: All right. Please reconfirm your reservation before you arrive.
B: All right. I’ll do that.  
Task: You are leaving for New York tomorrow. Make a reservation
at a hotel there by  telephone.  
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9. Task Two A: Good evening. Can I help you?
B: Yes, I’m Linda Green. I have made a room reservation
here.  
A: Let me check. Yes, there it is. A single room for one
night. We are glad to have you here, Mrs. Green.  
B: Miss Green.  
A: I’m sorry, Miss Green. Would you please fill out this
registration form?  
B: Certainly. Here it is.  
Task: You want to check into a hotel for which you have
already made a reservation.  
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10. Task Three A: May I help you, sir?
B: Yes. I would like to stay in this hotel.  
A: Welcome. What kind of room do you
prefer?  
B: A single room with a balcony.  
A: Yes, we have one.  
B: What’s the rate?  
A: Sixty dollars a night, including breakfast.  
B: All right.  
Task: You come to a hotel and ask for a single
room with a good view.  
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11. Task Four A: Can I help you? B: I’d like to book a double room for two
nights.  
A: I’m awfully sorry. We don’t have any
room available now. We usually have
high occupancies (占用) in the peak
season.  
B: No problem, I’ll try some other hotels.  
Task:Your booking of a hotel room is denied for the peak season.  
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12. Task Five A: Good morning. I would like to check out.
B: OK. Please tell me your room number.  
A: I’m in Room  
B: Yes, Mr. Williams. You checked in last Friday.
That’s seven days.  
A: Yes.  
B: Let’s look at your bill. At thirty dollars per
night, that’s 210 dollars.  
A: That’s right. May I pay by traveler’s check?  
B: Of course.  
Task: Check out of a hotel after a week’s stay there.  
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13. Put in Use Put in Use Exercise 1 Exercise 2 Exercise 3
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14. 1 Imagine your foreign client is coming for a business talk and
Exercise 1
1 Imagine your foreign client is coming for a business talk and
you are making a reservation at a hotel for him. Complete the
following conversation with your partner by filling in the
blanks.  
Y=You
R=Receptionist
Y: I’d like to book a single room with shower for my friend,
Mr. George Smith.
R: All right.On which__________,please?
Y: On the 20th of this month.
R: How long will he be_________________?
Y: I’m not quit sure ,but it could be about_____________.
R: Then we can confirm_____________from the 20th to the 27th.
Y: Fine. How much do you______________for a single room with
breakfast?
R: For a single for one night,the _____________would be 380 yuan.
Y: Shall I leave a______________?
R: No, but remember to confirm it_____________your friend comes.
Y: All right.
day
staying
a week
a room
charge
hotel cost
deposit
before
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15. Exercise 2
2 Imagine you are checking in at a hotel. You are talking with the receptionist. Fill in the blanks according to the Chinese version provided.  
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16. Exercise 2 Y=You R=Receptionist
R: Good evening! Welcome to Village Inn.What can I do for you?
Y: __________________________.（我在这儿预定了房间。）
R: May I have your name ,please?
Y: I’m Tom Addison.
R: Yes,Mr.Addison.You have made a reservation for one single
room.________________________________?（我可以看一下您的护照吗？）
Y: Here you are.
R: __________________________________________.
（请您填一下这张登记表好吗？）
Y: Here it is. Is it all right?
R: Yes,thanks.__________________________________________.
（这是5012房的钥匙卡。）
Y: Can I go to my room now?
R: Sure.__________________________. （接待员会给您带路的。）
Y: Thanks.
I have a reservation with you
May I have a look at your passport
Would you please fill out the registration form
Here are the key to Room 5012 and the key card
Here is the charge,$23
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17. role according to the clues given in the brackets.
Exercise 3
=Mr. Smith
=You
3 Imagine you are checking out at a hotel. Play your
role according to the clues given in the brackets.  
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18. Exercise 3 Y=You R=Receptionist R: Good morning. Can I help you,sir?
R: Ok.Would please tell me your name and your room?
Y: Nancy Birley,Room 4608.
R: Yes ,Miss Birley.___________________________（说明客人是三天前入
住的。）
Y: That’s all right.______________________________ （ 询问每晚的房费
是多少。）
R: $59 per night.You stayed here for 3 days,that is 177.
_______________________________________ （询问客人如何付款。）
Y: In cash,please.Here you are,$200.
R: Thank you. ______________________ (向客人交代所找的零钱。）
I would like to check out.
You checked in three days ago.
How much is the rate/rent per night?
How are going to pay,in cash or by credit card ?
Here is the charge ,$23.
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19. Data Bank A: Questions B: Responses A: What can I do for you?
B: I’m like to make a reservation, please.
A: May I help you?
B: I’m like to reserve a single room for one night.
A: What kind of room do you want / like?
B: I would like a single room with bath .  
A: May I book a single room in your hotel?
B: I would like to stay here for two nights .
A: Could we book two double rooms for this weekend?
B: We have a double room with bath  available.
A: May I reserve a suite on the third floor till Friday?
B: We have a single room with  a good view for you.  
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20. Data Bank A: Questions B: Responses
A: Are there any rooms available tonight?
B: Sorry, we don’t have such a room with a balcony / bath .
A: May I go to my room now?
B: The bellboy will show you to the room.
A: What is the price of the single room?
B: You may pay by check or in cash.
A: What is the room rate per night?
B: Of course we accept traveler’s checks.
A: What is the daily price here?
B: We would like to pay by credit card.
A: Do I need to send you the deposit?
B: You must leave a deposit of $30.
A: How would you like to pay, in cash or by credit card?
B: I am sorry, sir. All our rooms are fully engaged .
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21. Data Bank A: Questions B: Responses A: Is breakfast included?
B: Fifty dollars a night, including breakfast.
A: Does the charge include everything?
B: The charge includes only the bed and breakfast.
A: Can I have supper here?
B: You can have supper here. The dining room is
open until midnight.  
A: When shall I check out? /  What is the check-
out time?
B: You may check out before 12:00 p.m.
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