1. © Quality Solutions for Healthcare Team Leadership Programme Betsi Cadwaladr University Health Board Workshop evaluation from 25 th January 2012 Debbie Johnston

2. © Quality Solutions for Healthcare Programme overview

3. © Quality Solutions for Healthcare Impact of culture & teams on patient care

4. © Quality Solutions for Healthcare Strategy, planning, team involvement & communication

5. © Quality Solutions for Healthcare Commitment & evaluation

6. © Quality Solutions for Healthcare Overall % of time well spent

7. © Quality Solutions for Healthcare Session Content 100% of delegates would not add/change/remove any of the content The day was described as “very informative”, “interesting” & “thoroughly enjoyable” Comments “Session was well ran - honestly a lot better than I thought it would be. Thank you it was not death by powerpoint ” “ Very worthwhile - Thank you ” “Really interesting session, time well spent ” “Well informed and well presented”

8. © Quality Solutions for Healthcare What did you find helpful about the seminar? “ Pulled together various ideas and improvement techniques from all areas of endoscopy and put them into one clear goal to aim for” “ Informative but laid back. Roland & Debbie are excellent” “ Networking - Good to share/hear from others” “ I feel motivated & enthused” “ Characteristics of effective leaders” “ How to facilitate and adopt change” “ Focus on leadership. Benefited from feedback on what I do well and where I need to improve” “ Group discussions were very good especially as there were different staff groups represented” “ Made me understand other's team goals” “ “ It really got me thinking about how I can help to improve the part I play in delivering the service” “ Time to reflect and discuss things with our new team and others” “ Injected something new, food for thought” “ Ensured all the team will work from the same hymn sheet”

9. © Quality Solutions for Healthcare What will you do as a result of the training day “ Better view of endoscopy & patient care goals ” “ Revisit meetings & review purpose. Ensure regular briefings with key staff” “ Look at my own leadership skills and how I can improve them” “ Try and implement positive changes within my role” “ Meet with colleagues who attended” “ Progress with actions identified” “ Act on what I have learned here today” “ Relay information to the team at the next nurse meeting and encourage involvement” “ Start focusing on getting tasks completed” “ Try different strategies to engage staff”

10. © Quality Solutions for Healthcare Final comments “ Usually I try not to give too high marks, however I could not fault the course” “ Very enjoyable. Well organised and effective session and will hopefully get a lot out of it” “ Really interesting day” “ Helpful day which will assist us in moving forward with the service and help me improve as a leader” “ Enjoyable day, learnt loads”