1. Tim Phillips, Director of Information Systems & Computing Information Services and Systems Committee Information Technology Strategy Supporting Excellence 7 June 2007

2. 2 Producing the IT Strategy Consultation and Research Development Plan Vision and Values Theme s Aims and Objectives

3. 3 Consultation and Research Student Survey Over 1,900 responses Interviews 35 individual interviews… Deans, Heads of Department, Faculty Managers, Divisional Heads, Lecturers, Researchers, Administrators, Associates Focus Groups 100 people in 10 groups 22 individual submissions 16 HPC users Website Scenarios and Wiki Seminars Microsoft, Oracle, SUMS, Computer Science Literature Search University: Plan, Research, Education Information, IPS, ICT strategies Other Universities, JISC, UCISA, consultants, government

4. 4 Scenario: Jane, a student

5. 5 Scenario: Bob, a lecturer

6. 6

7. 7 Processes to provide consistent, efficient and effective business processes throughout the University, supported by well- designed, integrated systems. Information Resources to provide a rich set of information resources and tools, accessible to people wherever they are, whenever they need. Vision The University support academic ambitions in teaching and research enhance students’ learning experiences enable scholarship and collaboration underpin efficient and effective business processes. People put people at the centre of our strategy Students Staff Enable research collaboration Innovation enlightens teaching & learning Professional IT practitioners

8. 8 Service excellence, responsiveness, innovation, resilience, performance and availability Environment we must be aware of the impact of what we do and seek to utilise resources in sustainable, energy-efficient ways Values People Students, who are motivated to learn Staff, professional and equipped to face changes and challenges of the future IT should enable people to maximise their potential. Information a highly valued asset, to be managed and protected but deployed and made available to those who need it.

9. 9 Scope and Time The whole University IT - wherever provided, whoever provides Five years - must be dynamic to accommodate organisational and technological change A journey: building on what we’ve done already A challenge: to go to the next level of maturity in our use of IT An aspiration: intuitive IT

10. Aims Education Learning Teaching Research & Enterprise The Business Information resources Access: anywhere, anytime Communication & Collaboration Environment Governance Service People

11. 11 Objectives (highlights) 1.1 IT enabled spaces to promote student learning 1.2 On-line resources to enhance learning, including: video streaming single point of access, i.e. The Portal 2.1, 5.3 to 5.6 Data storage (management & curation) 3.2 Systems to enable effective business processes 3.3 Integrated systems… using workflow 3.4 Management Information/Business Intelligence 4.n Information, help, support & training 4.9 Professional IT staff

12. 12 Objectives (highlights), continued 6.n Access (for all but securely), mobility 7.1 Integrated communication tools 7.4 Collaboration – especially for researchers (VREs?) 8.n Well found Services 9.n Governance – University-wide 9.2 Dynamic development plan 10.n Environmental impact and sustainability

13. 13 The next steps 1. Further consultation on draft Strategy: –ISSC –Research & Education committees –Faculty Planning committees & UPARC –IPS & ICT Boards –IT Support Staff Forum –Students 2. Produce Development Plan –SMART Objectives & Actions Short/medium/long term Achievable/resource dependent/aspirational 3. Final Strategy approved (ISSC – UPARC - Council)

14. Business or Technology Trigger Peak of Inflated Expectations Trough of Disillusionment Slope of Enlightenment Plateau of Productivity maturity Standard Desktop University of Bristol - Information Systems Hypecycle – IT Strategy Roadmap? e-Learning (VLE) Data Warehousing / Business Intelligence Portal SAN / Storage Consolidation ResNet Information Security Server Consolidation/ Virtualisation e-Prints ITIL e-Assessment Identity Management Collaboration Tools HPC Data Curation / Records Management Podcasting Image Repositories Workflow / Business Process Modelling VOIP Text/SMS Messaging CMS Video Streaming Shared Services Web 2.0 Social Networking Skype IPTV Microsoft Office