7. Learner Support Model 1-2-1 Enquiry desk Desktop sharing Telephone enquiries Online guides Ask4help Blackboard modules Mailings / Text messages / Facebook or MySpace ? Specialist Services Subject Librarian Tutor Support ? Help Services Learner Support Welcome Desk Self-Service Borrow/return books Give feedback Get help Information Services Promotional Instructional

8. Learner Support Model: benefits Support which – is not too much: not too little but ‘just right’ – is there when and where you need it – improves your results and will give you lifelong skills and confidence – can be linked directly with your courses – is accessible 24x7 and can be linked with other help and support you might need or use – almost 100,000 enquiries answered last year from simpleinformation to complex research questions

10. Learner Support Model Specialist Services Subject Librarian Tutor Support ? Help Services Learner Support Welcome Desk Self-Service Borrow/return books Give feedback Get help Information Services Promotional Instructional 1-2-1 Facebook or Myspace ?