1. Support at MMU Sam Neal & Anna Charles-Jones 1 A whistle-stop tour…

2. Student Information Points, Student Life Offices and The Student Hub June 2012

3. Our Aims… We aim to provide a comprehensive advice and information service to all students on all student-related matters We will provide clear and accurate information and deal with your enquiries quickly and efficiently We will ensure each student has access to effective specialist support

4. Overview of Services Student Services Admissions Appeals and Exceptional Factors Awards and Conferment Complaints and Disciplinary Course Enquiries Fees and Finance Student Records Our main areas include…

5. Enrolment / Inductions Graduation

6. Academic Services Timetables Moodle Coursework Receipting Examinations Tutor Availability

7. General Information Accommodation Careers and Employability Counselling, Health and Wellbeing Health Care Information IT Support Library Password Resets Sport Facilities Students Union

8. Letters & Passes Bank Letters Student Status Letters Council Tax Student Certificate Library Pass ID Card Replacement

9. Referrals to Specialist Services Financial Support International Office Learner Development Student Support Officers SU Advice Centre

10. Where are we based? Central Service Student Hub Faculty Student Hub Geoffrey Manton John Dalton Crewe Student Life Office Business School Geoffrey Manton John Dalton Hollings Elizabeth Gaskell Didsbury Crewe

11. Useful Websites The best place to look is www.mmu.ac.uk/students Or… www.mmu.ac.uk/sas/studentservices For the Student Handbook www.mmu.ac.uk/studenthandbook Also… Each Faculty has information on its own webpage just follow the links from the MMU homepage

12. If in doubt just ask!

13. The Students’ Union Advice Centre

14. Our Mission Statement: The SU Advice Centre offers a free, independent and impartial service on all the main issues affecting students at MMU. We aim to ensure your time at university is not lessened through a lack of support or knowledge of your rights.

15. We like to think of ourselves as…. a Citizens Advice Bureau for MMU students!

16. We advise on almost any issue. The areas we specialise in are; Student Finance –Tuition Fees, Maintenance Loans/Grants, MMU Bursaries –Specialist grants (Childcare Grant, Disabled Students Allowance, Parents Learning Allowance) –Access to Learning Fund (commonly known as MMU’s hardship Fund)

17. Personal Finance - Welfare and disability benefits; including tax credits, housing benefit - Debt (rent/mortgage, credit cards, benefit overpayments) - Council Tax liability

18. Academic Issues –Disciplinary and plagiarism procedures, including representation at meetings –Exceptional Factors applications –Complaints and appeals Housing –Contract checking –Tenants’ rights, eviction, disrepair –Tenancy Deposit Protection Scheme

19. We also work closely with the University Student Services and frequently refer students to Counselling, Careers, Learner Development Service and Faculty Student Support Officer’s

20. How do we operate? We offer advice sessions at the SU on Oxford Road, the SU at Crewe, Didsbury campus, Hollings campus and Gaskell campus Appointments Drop-in service Telephone service Email service Booklets Website with FAQ’s Home visits if required

21. Social Policy The SU Advice Centre is here to represent individuals, however, we can help the whole student body at MMU through social policy work. We keep social policy records of any cases which show policy changes might need to be made at MMU. We then pass on this information to our Student Voice Manager to be used in campaigns.

22. Contact the Advice Centre In person: 3 rd Floor Students Union 99 Oxford Road Manchester M1 7EL By phone: 0161 247 6533 By email: s.u.advice@mmu.ac.uk

23. 23 Anna Charles-Jones Learning Development Adviser

24. Who are we? Nahida – Manager Anna, Gill, Irene, Kate, Rose, Steve – Advisers Eve, Phillippa & Sam – Admin Team Smaller office at MMU Cheshire Vikki – Adviser - Kathryn – SIP Supervisor Our main base within the Employability Hub in the new Business School

25. Who do we support? 25 And MMU staff who work with students: Disabled people who are:

26. What do we do? Comprehensive advice, assessment and support service for disabled students including the production of Personal Learning Plans Group dyslexia screenings & onward referral to Educational Psychologist Advisory support for staff on student-related disability issues Staff development and training

27. 27 What constitutes disability? A physical or mental impairment which has a substantial and long-term adverse effect on a person’s ability to carry out normal day to day activities. Adjustments for students with temporary injuries are at the discretion of their academic department not Learner Development.

28. Disabled Students at MMU 28 2008/92009/102010/11 SpLD/Dyslexia128711861139 Blind/Visually Impaired262726 Deaf/Hard of Hearing314038 Physical233267328 Mental Health116186238 Multiple Disabilities118123157 Unknown/Not Disclosed706808868 TOTAL251726372794

29. When to refer Students needing a dyslexia screening Students who disclose a disability Students needing a review of their support When you are unsure i.e. if in doubt refer! (Drop-In Adviser)

30. MMU Institutional Support Procedure Student completes disclosure and data protection form Has the student got evidence of their disability? NoStudent to bring in evidence Yes Student to see adviser to complete Personal Learning Plan Personal Learning Plan sent to Student Life Office / Exams Officer / Library & copy to student

31. Disabled Students’ Allowances (DSA) Student completes DSA1 form during PLP appointment Receives Eligibility Letter *SFE delays Attend Assessment of Needs interview Assessor writes up report Report sent to Funding body Await approval Order equipment and arrange support workers

32. Specialist Equipment: Dictaphones, Computers loaded with specialist software etc. Non-Medical Helpers: Note Taker, Study Coach, British Sign Language Interpreter etc. General Allowances: Allowances for non-core books, photocopying and Printer Cartridges etc. Travel: Reimbursing additional disability-related travel costs. Support from DSA

33. Faculty Student Support Officers: provide support for all students including study skills Counselling Service: Individual & group counselling plus workshops & courses including relaxation & stress management Departmental Disability Coordinators: An academic member of staff who coordinates the support for disabled students within their department Faculty Disability Contacts: Coordinates the administration of the personal learning plan process and examination requirements Other Support Roles

34. How to contact us 34 Tel: 0161 247 3491 Email: learner.development@mmu.ac.uk www.mmu.ac.uk/learnerdevelopment www.twitter.com/ldsatmmu facebook.com/MMULearnerDevelopment Follow us on Facebook and twitter to get the latest news and event information.

35. www.mmu.ac.uk/careers Careers & Employability Service We can help you with this - throughout your time at MMU and up to 3 years after graduation. Employers tell us they want to employ students and graduates with experience and employability skills, as well as a degree.

36. www.mmu.ac.uk/careers How we can help Start with the Student Employability Development Programme covering CV writing, interview prep, networking and lots more. Our career workshops are crammed with practical tips, whether you are just starting out or are preparing to land your first graduate job. Attending employer presentations will give you insider information on available jobs, hints on how to apply, plus brilliant networking opportunities with potential employers on campus. Meet with recruiters face-to-face at local and national Careers Fairs. www.mmu.ac.uk/careers/events

37. www.mmu.ac.uk/careers We provide high quality information Visit our website: www.mmu.ac.uk/careerswww.mmu.ac.uk/careers Career Guides Event details News blog Careers videos

38. www.mmu.ac.uk/careers We can help you gain experience too Search the range of part-time roles, graduate jobs, placements, internships and work experience opportunities we advertise at www.mmu.ac.uk/findajob and www.mmu.ac.uk/volunteering Get experience working for MMU via our Jobs4Students scheme. Roles include student ambassadors, IT rovers and project assistants. Visit www.mmu.ac.uk/jobs4students Get advice from a mentor in the industry you want to work in. Find a mentor today with MMU’s online mentoring scheme Mentormatch. Visit www.mmu.ac.uk/mentormatch

39. www.mmu.ac.uk/careers Discover the range of resources in our new Employability Hub Find out more about the services we offer. Use our computer terminals to research your career options and search the range of job oo opportunities we advertise. Browse the wealth of handouts, graduate vacancy directories, employer information and career reference books we stock. Our Information Team are on hand to assist you with any enquiries.

40. www.mmu.ac.uk/careers Connect with us Follow us on facebook and twitter to get the latest careers news, event information and job vacancies directly. Click on the links on the Careers & Employability Service homepage: www.mmu.ac.uk/careers

41. Connect with us Check out our blog and get the latest careers news, business competitions and opportunities online. www.mmu.ac.uk/careers/news

42. www.mmu.ac.uk/careers And, if you need it, we offer personal advice and an award to demonstrate your skills! One-to-one careers advice appointments. Bookable on the day, Monday to Friday. Telephone 0161 247 3483. Careers Advice by email: www.mmu.ac.uk/careersguidance MMU Professional Passport: www.mmu.ac.uk/passport

43. www.mmu.ac.uk/careers/news Careers & Employability Service Employability Hub New Business School & Student Hub All Saints Campus 0161 247 3483 www.mmu.ac.uk/careers