1. Delivering the Modern Valuation Service 2010 and Beyond Andrew Hudson, Chief Executive Valuation Office Agency

2. Our role expands again The functions of The Rent Service move to the VOA from April 2009

3. A context for modernisation

4. World Class Vision The VOA internet is accessed from almost everywhere around the world

5. The VOA Network

6. The world class vision

7. Our commitments Developing a highly skilled and committed workforce that reflects the communities we serve …

8. Our commitments Developing better processes and exploiting new technology to maximise improvements …

9. Improved performance on rating

10. Improved performance on council tax

11. Our commitments Developing better processes and exploiting new technology to maximise improvements …

12. Our commitments Being open and accessible in the way we operate …

13. Six commitments Working effectively with partners …

14. Our commitments Delivering excellent value for money, while covering our costs …

15. Our commitments Reducing our impact on the environment and supporting the communities we serve.

16. The world class vision

17. Customer satisfaction

18. Achieving World Class