1. Challenges of Healthcare Transformation The seminar will feature key note speakers experienced in healthcare service improvement You’ll be able to discuss best practice and explore potential solutions to overcome your transformation challenges. 12 November 2013

2. Agenda Welcome address and introductions Speakers: –Dr Alistair Brandon-Jones = “The power of stories; Driving healthcare improvement through patient stories". –Dr Nathan Proudlove = "If all of this stuff about systems and operations is known, why isn't the NHS great?“ –Jim Bamford = “Healthcare Transport in Bradford: a Case Study in Service Transformation“ Facilitated Discussion Questions – per table

3. Table Discussion Questions 1.70% of change projects fail to achieve their main objectives; 90-95% of lean initiative fail. Why do you think this is? 2.How do you personally accept these failures and move on? 3.What top tips do you have regards personal resilience that allows you to ‘pick-up and start again’?

4. Opportunities and next steps...? Dissemination?