1. CISS CISS Bang Bang Pip Divall Clinical Librarian Service Manager University Hospitals of Leicester NHS Trust

2. Beginnings Library team merged with eLearning team April 2010 under new “Learning Information and Knowledge (LInK) Manager” Opened up options for working with developers in the team

3. At the same time… Repetition of literature search requests Library users losing results emails/print outs Standardise output Expansion of service – training and quality assurance

4. How to solve the problem Create a database to store search requests and results Use an email template so most of the hard work is done for you

5. And so… CISS – Clinical Information Search System is born.

6. CISS System allows search question to be inputted, along with –How & where the search is received –what search is for e.g. urgent patient care, audit etc –When required –Format to be sent in – print or email

7. Features Automatically populates template with resources searched, disclaimer, question as inputted, links to hierarchy used All you need do is attach results & other documents and write the CL evidence summary Emails user directly and copies to the responder

9. Feedback Version 2.0 Wanted style feedback –Timeliness –Quality –Impact –Free text: A++++ Would search again! Can send reminders if necessary

10. Feedback

11. Statistics Able to report on all the aspects of searches done on monthly basis Able to report on feedback and impact of care Some parts of this still in development

12. More restructuring December 2010 funding secured for 2 posts and for 1 Clinical Librarian team lead (promotion) CISS Officers – Clinical Information Search Service Officers –To support the Clinical Librarian team at UHL

13. Clinical Librarian Service Manager Player-manager role Leading on strategic direction of the team Line management of 2 CLs plus 2 CISS Officers Reporting to LiNK team manager

14. Role of the CISS Officers Compiling in depth Current Awareness bulletins and Guidance Summaries Retrieving full text articles from CL literature searches when requested Assisting on conference and study day organisation Receiving training in aspects of the CL role

15. Future Developments Continue to improve CISS system Use feedback to improve and further raise profile of CL service within the Trust Develop a career structure for Clinical Librarians within UHL

16. With thanks to Amit Dhamu, Multimedia Developer, LInK Team Dean Evans, LInK Team Manager