1. Brigitte Waring Superintendent Pharmacist Woodhouse Pharmacy & Woodhouse Pharmacy Direct

2. Why move to ETP? Pros Cons Quicker receipt of Rxs No ‘collection’ service needed Quicker to label Month end quicker / less day to day filing COMPETITIVE ENVIRONMENT Difficulty doing clinical checks Dual system Authorising Rx and sending claim is another step Need to ‘re-sign’ customers

3. Hints & Tips 1 *****Ensure exemption criteria is up to date and entered on PMR system ***** Leave plenty of time to organise a sponsor and issue smartcards – there may be a waiting list Ensure staff have all relevant paperwork before attending smartcard appt. Speak to your PMR company to understand what training they will provide – involve as many staff as possible

4. Hints & Tips 2 Don’t forget to update you SOPs Liaise with your local GP surgeries throughout – try to have a contact point to discuss problems/changes required Link with other pharmacies who already use ETP and have the same PMR system – visit them to see how ETP works in practice.