1. British Library Forum Developing services to help our customers through difficult economic times. Leeds, 29 th April

2. 2 British Library Higher Education Steering Committee Meeting Agenda Discussion ItemPresenter Introduction and welcomeBarry Smith, Head of Sales and Marketing, Information Services The future development of the British Library’s document supply service Barry Smith, Head of Sales and Marketing, Information Services An introduction to the new British Library resource management platform David Hughes, Sales and Subscriptions Manager Lunch ETHOS – A year in reviewBarry Smith, Head of Sales and Marketing, Information Services The development of the UK Research ReservePavan Ramrakha, Business Development Manager Questions and close

3. 3 Higher Education Enrolment is Growing!

4. 4 Global research output growth has been dramatic in the 21 st Century

5. 5 Average number of articles read per faculty member per year.

6. 6 More is available and more is being digested Total number of journals subscribed to by 115 UK universities

7. But hard times are ahead

8. 8

9. “Coping” strategies

10. 10 “Coping” Strategies from Newcastle University survey

11. Fileopen is here!

12. 12 The BL DRM options Electronic Delivery Options SED Ariel BL about a year ago SED Ariel BL today Fileopen Unencrypted supply for electronic coursepacks

13. 13 How customers are receiving electronic documents Electronic delivery routes – June 2009Electronic delivery routes – Feb 2010

14. 14 Why Fileopen and not Adobe Digital Editions? You only need to download it once for all users. There are no forced upgrades. It works. “Here at UEA we've been involved in the testing of FileOpen from the start and I would say it is a great improvement on Digital Editions; easier to network and no problems with upgrades. There was one early bug involving (I believe) double layers of security, but this was quickly sorted out and BL were very helpful all along.” Michael Robbins, Senior Assistant - ILL, University of East Anglia,

15. 15 Coming soon? – Fileopen Viewer New DRM option that can be used in conjunction with Fileopen plug in. Does not require user to download any software (although Flash needs to be installed). Online viewing only and document disabled once printed.

16. The HE Subscription Model – 12 months on

17. 17 HE Subscription – what it is? Introduced in August 2009, service offered a range of premium document supply services and a guarantee of frozen transactional charges for 2 years. 47 institutions signed up in year 1. Benefits really step up in year 2 (August 2010). Subscription fee determined by volume of business with university.

18. 18 The new hybrid subscription model Transactional model Only: £4.95 copies, £9.00 loans Subscription model: Subscription = £500-£5k + £4.95 copies, £9.00 loans TodayFrom Aug 2009 Transactional model: £5.40 copies, £9.90 loans Or From Aug 2010 Subscription model: Subscription = £500-£5k + inflation + £4.95 copies, £9.00 loans Transactional model: £5.85 copies, £10.80 loans Or 47 institutions signed up in 2008/09

19. 19 The hybrid subscription – what does it include Institution X Continuation of their reduced rate. All Banker Transactions. 2hr service for £15 (usually £26). 24hr service for £10 (usually £16). Guarantee of no increases to transactional rate until at least Aug 2011. Guarantee of <inflation rise to subscription price until at least Aug 2011. Branded SED. Subscription of £500-£5k includes:From Aug 2010 £4.95 copies, £9.00 loans

20. An introduction to the new British Library resource management platform Dave Hughes – Subscriptions Manager Email: david.hughes@bl.uk

21. 21 Why Resource Navigator? Greater visibility to owned collection Full text linking to all e-content from a single platform Flexible interface allows for customised text on many pages Administrative tools which help a library manage subscriptions and analyse cost-per-article statistics for e-subscriptions Integrated document supply options for material that is not owned Various delivery options (SED, FileOpen, Postal etc) – all available at library privilege rates Orders can be mediated by a library administrator

22. 22 Federated Searching Options for library branding Intuitive search interface Connectors can be added and organised to match requirements

23. 23 Federated search results Options for customising the search and manipulating search results Citations displayed clearly with options to ‘Check for full text’

24. 24 Document Ordering Reference numbers help track orders with the British Library Flexible delivery options, including Library Privilege pricing and mediation

25. 25 A–Z Manager Multiple ways of finding a resource – Alphabetical/Keyword/Title search Options to include an A-Z manager for not only journals, but also books (including e-books) and databases (Ebsco etc) Resulting in far greater visibility to your collection and resources!

26. 26 A-Z Results Clearly displayed journal information, including; coverage and source information Selectable TOC information – allowing a user to browse individual journal issues and view full-text if available online

27. 27 Administrative tools Options to completely customise the Resource Navigator interface Tools which can be used to assess the popularity and cost effectiveness of e- resources

28. 28 Thank you for watching! For more information on Resource Navigator or for a full demonstration, please contact me on; Email – david.hughes@bl.ukdavid.hughes@bl.uk Phone – 0207 412 7161 Mobile – 07827 955 282

29. ETHOS Review of the service 12 months on

30. 30 Ethos Service - Demand The demand exceeded expectations averaging 7600/m downloads compared to 400/m items supplied from the previous microfilm service

31. 31 Ethos Service – Backlog

32. 32 Age of theses ordered through ETHOS since launch

33. 33 ETHOS – Who has registered since Jan 09?

34. 34 ETHOS – Where have the orders come from since Jan 09?

35. 35 ETHOS – How it is becoming increasingly less open access Participation options by institution – Jan 09Participation options by institution – Jan 10

36. The UK Research Reserve (UKRR) Pavan Ramrakha Business Development Manager – Higher Education email: pavan.ramrakha@bl.uk

37. 37 UKRR - Purpose Journal collections growing despite electronic access. Storing low use journals – cost / resources. HE have paid into the future with UKRR… Key aims  Protecting research information infrastructure for UK HE  100 km shelf space to be released and space to be repurposed

38. 38 Why set up UKRR? Timing was right Responds to some key drivers: space pressures funding for additional space – low priority move to centralise libraries online archives – sustainable access inclusive of many key stakeholders

39. 39 Drivers within HE sector include: co-ordinate de-selection of low-use print journals provides trusted storage offer a joined-up approach deliver services which evolve with the user base releases space to support the research & learning communities

40. 40 UKRR delivers Quick and easy access to research material Coordinated retention of print journals Collaborative storage of print journals Release of space for other initiatives Economic advantages – funding for de-duplication

41. 41 UKRR – How achieve key aims? Important to access content paid for by HE for the future whilst providing efficient access now. UKRR provides this by protecting research information:  3 copies of holdings offered by members are held within the UKRR community  1 copy held at the BL – access copy  2 copies within UKRR members’ collections

42. 42 UKRR – How achieve key aims? 100 km shelf space to be released:  Collaborative collection management  Allows members to dispose of material whilst retaining access  Responds to space pressures  Free up space for quiet study or group work

43. 43 Case studies Imperial College: a case study De-duplication completed Removed 3,000m of journals Reused space for new student centric learning facilities 39 new student study spaces created

44. 44 Imperial College Central Library

45. 45 Hartley Library Southampton

46. 46 Currently…  UKRR is now fully operational with 29 Members  Processed c15K metres of material in the first 6 months of full service  c3% of processed material has been transferred to the BL  18,000 journal titles have been submitted into the UKRR process  Members benefiting from:  Access to HEFCE de-duplication funding to release space in libraries  24 DSC Service  Opportunity to repurpose space – quiet study, group work

47. 47 UKRR Membership grows to 29 institutions University of AberdeenNewcastle University Aberystwyth UniversityNorthumbria University University of BirminghamUniversity of Nottingham Cambridge University LibraryOpen University Cardiff UniversityOxford University Durham UniversityQueen Mary, University of London University of EdinburghUniversity of Reading University of GlasgowRoyal Holloway, University of London Imperial College LondonUniversity of St Andrews Kings College LondonUniversity of Sheffield Kingston UniversityUniversity of Southampton University of LeedsUniversity of Sussex University of LiverpoolUniversity College London London School of EconomicsUniversity of London Research Library Services University of Manchester

48. 48 What next for UKRR?  By 2014 UKRR should be a sustainable system  What next?  Monographs?  Grey Literature?  Abstracts & indexes?  Catalogues?  Bibliographies?  Newspapers?  Leisure journals?  Teaching materials?  Reprints?  International Collaborations?

49. BL Document Supply Centre Benefits

50. 50 UKRR Member Benefits Premium delivery service – 24 hours delivery Branded SED delivery  Institution logo and BL logo as optional  Appears as if document coming from within the institution  Unique to UKRR customers

51. 51 BL Cover Sheet Dear Customer, Thank you for using the British Library. Your document has now been placed on our secure servers and must be downloaded within 14 days (30 days if you have downloaded Adobe Digital Editions). Before you download your document From March 30th 2009, Adobe will phase out technical support for its Adobe Reader 7 product*. From this time, in order to continue using SED, you will need to have the latest version of Adobe Digital Editions installed on your PC. We recommend that you consult your IT department if you do not have the rights to do this. If you are experiencing difficulties upgrading to ADE within the given timeframe, please contact customer- services@bl.uk To check that you can receive SED documents, please download a test document. Download your document Click here to download your document (or copy the link at the bottom of the page into your Web browser). Please note that you can activate the link and print the article only once, but can view the document in Adobe Digital Editions for up to 14 days from the date of download (up to 3 years if you have paid a copyright fee).Adobe Digital Editionscustomer- services@bl.uktest documenthere

52. 52 Co-branded Cover Sheet This document is being sent to you directly from the British Library, in partnership with the Imperial College London Central Library using a Secure Electronic Delivery method, FileOpen. This method of delivery only allows you to print once and the secure link to this document is only active for 30 days from the date the document was posted. Before you download your document To read this document you will need to have Adobe Reader version 4 or above with the FileOpen plug-in installed on your computer. You can download this by visiting the FileOpen website. We recommend that you contact your IT department if you do not have the rights to do this. To check you can receive FileOpen documents, please download a test document. This message contains a link to the document you requested for Request Number: DAY-27930382 Your Request Number: CLREQ-68176 SED99 S from INTERNATIONAL JOURNAL OF SURFACE... Click here to download your Secure Electronic Document (or copy the link at the bottom of the page into your Web Browser). Please note that you can activate the link and print the article only once, but can view the document in Adobe Reader for up to 14 days from the date of download (up to 3 years if you have paid a copyright fee). If you have any questions or comments, please do not hesitate to contact us or telephone 020 7594 8834. Link to your secure document http://fileopen.bl.uk/FileopenDeliveryService/RetrieveUrl.aspx?key=A30F3AE1F6FA768BC16441F9511EDD2FFileOpen websitetest documenthereus http://fileopen.bl.uk/FileopenDeliveryService/RetrieveUrl.aspx?key=A30F3AE1F6FA768BC16441F9511EDD2F

53. 53 UKRR contacts To find out more about UKRR Email: UKRR@ukrr.ac.ukUKRR@ukrr.ac.uk www.ukrr.ac.uk pavan.ramrakha@bl.uk