1. www.amicushorizon.org.uk AmicusHorizon Making homes, helping people Rising to the Dignity Challenge www.amicushorizon.org.uk AmicusHorizon Making homes, helping people

2. www.amicushorizon.org.uk AmicusHorizon Making homes, helping people DIGNITY QUIZ CARE SECTOR ALLIANCE CUMBRIA

3. www.amicushorizon.org.uk AmicusHorizon Making homes, helping people 1. You are part of a project group but the project lead completely ignores your contribution. What do you feel/think? a. Chilled - it’s their loss and as long as I keep getting paid why should I care. b. Frustrated and insignificant – why won’t anyone listen to me. c.Angry – why am I part of the team if they don’t make use of me. CARE SECTOR ALLIANCE CUMBRIA

4. www.amicushorizon.org.uk AmicusHorizon Making homes, helping people 2.You are on a train and need to use the toilet. You sit on the loo and suddenly the door opens and someone walks in (you forgot to press the lock door button). Do you? a. Think ‘oh well accident’s happen’. b. Feel desperately embarrassed and humiliated. c.Wish that you’d worn your new knickers/pants. CARE SECTOR ALLIANCE CUMBRIA

5. www.amicushorizon.org.uk AmicusHorizon Making homes, helping people 3.You’re at work and your manager screams angrily at you in front of your colleagues. Do you? a.Think this is an opportunity that will help me grow as a person. b.Think oh well, I probably deserved it. c.Feel upset, angry, humiliated and embarrassed. CARE SECTOR ALLIANCE CUMBRIA

6. www.amicushorizon.org.uk AmicusHorizon Making homes, helping people 4. Your partner takes it on themselves to redecorate and buys the paints and wallpaper without asking for your opinion. How do you feel? a. Disempowered and insignificant. b. Grateful that you don’t have to be involved. c.Angry that they haven’t considered you or asked what your preferences are. CARE SECTOR ALLIANCE CUMBRIA

7. www.amicushorizon.org.uk AmicusHorizon Making homes, helping people 5. You wake up one morning with a really angry spot on the end of your nose. Your partner sees it and smiles with glee, then pins you against the wall while they attempt to squeeze it. How do you feel? a. Relieved – thank goodness the spot will be gone. b. Pleased - you love making your partner happy. c. Abused – you said leave it alone but they ignored you and went for it anyway. CARE SECTOR ALLIANCE CUMBRIA

8. www.amicushorizon.org.uk AmicusHorizon Making homes, helping people 6. You are eating healthily and have lost lots of weight recently. You plan to visit your mother and before you go you tell her that you are on a diet. When you arrive she insists that you eat the chocolate cake that she’s made in your honour. How do you feel? a.Bullied – she’s put you in a position where you have to succumb to her will. b.Angry and frustrated that she’s ignored you. c. Pleased that she loves you so much she’s gone to the trouble of baking. CARE SECTOR ALLIANCE CUMBRIA

9. www.amicushorizon.org.uk AmicusHorizon Making homes, helping people 7. You are at the bar buying a round of drinks but the barperson completely ignores you and continues talking to their friend. How do you feel? a. Grateful for the time away from your friends. b. Insignificant and unimportant. c. So angry that you and your friends leave the pub. CARE SECTOR ALLIANCE CUMBRIA

10. www.amicushorizon.org.uk AmicusHorizon Making homes, helping people 8. You meet an old friend who you haven’t seen for years and the first thing they say is ‘gosh you haven’t aged well’. How do you feel? a. Embarrassed and humiliated by what they’ve said. b. Delighted that they are taking an interest in you. c. Angry and hurt – how could they be so insensitive. CARE SECTOR ALLIANCE CUMBRIA

11. www.amicushorizon.org.uk AmicusHorizon Making homes, helping people 9. You find yourself involved in a road rage incident. The driver of the other car gets out and comes towards you shouting and swearing aggressively and then spits at you. How do you feel? a. Scared and intimidated. b. Not bothered at all. c. Abused and violated. CARE SECTOR ALLIANCE CUMBRIA

12. www.amicushorizon.org.uk AmicusHorizon Making homes, helping people 10. You have mild stomach pains when you leave for work. Whilst there, you are suddenly taken short and can’t make it to the toilet. How do you feel? a.Mortified and embarrassed – how will you be able to face everyone again. b. Amused – it will be a talking point for a while. c. Philosophical – it could happen to anyone. CARE SECTOR ALLIANCE CUMBRIA

13. www.amicushorizon.org.uk AmicusHorizon Making homes, helping people www.amicushorizon.org.uk AmicusHorizon Making homes, helping people originally an NHS initiative it’s particularly relevant to services for older people - but it’s relevant to all our dealings with clients, customers and the public links to Dementia Action THE DIGNITY CHALLENGE

14. www.amicushorizon.org.uk AmicusHorizon Making homes, helping people www.amicushorizon.org.uk AmicusHorizon Making homes, helping people THE DIGNITY CHALLENGE So what is it

15. www.amicushorizon.org.uk AmicusHorizon Making homes, helping people www.amicushorizon.org.uk AmicusHorizon Making homes, helping people The provision of high-quality services that: 1 Have a zero tolerance of all forms of abuse 2 Support people with the same respect you’d want for yourself or a member of your family 3 Treat each person as an individual by offering a personalised service THE DIGNITY CHALLENGE

16. www.amicushorizon.org.uk AmicusHorizon Making homes, helping people www.amicushorizon.org.uk AmicusHorizon Making homes, helping people 4 Enable people to maintain the maximum possible level of independence, choice and control 5 Listen and support people to express their needs and wants 6 Respect people’s right to privacy 7 Ensure people feel able to complain without fear of retribution THE DIGNITY CHALLENGE

17. www.amicushorizon.org.uk AmicusHorizon Making homes, helping people www.amicushorizon.org.uk AmicusHorizon Making homes, helping people THE DIGNITY CHALLENGE 8 Engage with family members and carers as care partners 9 Assist people to maintain confidence and positive self-esteem 10 Act to alleviate people’s loneliness and isolation (Dept. of Health ‘Dignity in Care’ publication)

18. www.amicushorizon.org.uk AmicusHorizon Making homes, helping people www.amicushorizon.org.uk AmicusHorizon Making homes, helping people WHAT CAN YOU DO? Become a Dignity Champion Do one thing prompted by this session before next Wednesday Steal this presentation and use it at your next team meeting A bit of online research to find out more

19. www.amicushorizon.org.uk AmicusHorizon Making homes, helping people www.amicushorizon.org.uk AmicusHorizon Making homes, helping people DIGNITY CHAMPIONS Stand up and challenge disrespectful behaviour Act as good role models by treating other people with respect, particularly those who are less able to stand up for themselves Speak up about dignity to improve the way that services are organised and delivered Influence and inform colleagues Listen to and understand the views and experiences of citizens

20. www.amicushorizon.org.uk AmicusHorizon Making homes, helping people www.amicushorizon.org.uk AmicusHorizon Making homes, helping people KEY POINTS FROM THE DIGNITY TREE What are the most important points on our tree for you? Jot them down and take them away with you Key points will be fed back to our Older Persons Task Group and Equalities & Diversity Group

21. www.amicushorizon.org.uk AmicusHorizon Making homes, helping people www.amicushorizon.org.uk AmicusHorizon Making homes, helping people RESOURCES Dignity in Care network Dignity In Cumbria (check out their brilliant short animation Dignity – Little Things Make A Big Difference)