1. Write class? Y alright
We r gunna talk about communicating and stuff tday, so sort y selfs of anmd get a pen and that as we are gunna lurn abut formal and informal, communication is bisniess.
The title is communicatiom.
From miss Hunter

2. This lesson we will be learning about... Communication
Write down at least 5 ways a business might communicate.
Can you think of more than 5?

3. LEARNING OBJECTIVES Explore methods of communication in the work place
NO IDEA
I NEED HELP
NEVER HEARD OF IT OK
I CAN DO THIS WITH SUPPORT
SOME GUIDANCE NEEDED
NEARLY AT MY TARGET
GOT IT!
VERY CONFIDENT WILL HIT MY TARGET GRADE
EXCEED TARGET
LEARNING OBJECTIVES
Explore methods of communication in the work place
Success Criteria
< C
Define communication and describe some techniques
C >
Explain some techniques and how they work in the work place
B >
To analyse techniques, its benefits and problems
A >
QOWC and SPAG

4. Title: Communication Definition: A two way process in which information is passed and received.
Write down 4 reasons why communication is essential in businesses.
Support your ideas with examples
And explain the impact effective communication has

5. INSUFFICIENT OR EXCESSIVE
Communication can impact on;
Employee motivation
Customer Service
Number of mistakes made
The understanding of employees
Speed and Implementation of decisions
The image / Brand of the business (through advertising)

6. http://www.youtube.com/watch?v=3FfaPhCKZew 2:30 – TV mini clips
Think about the barriers to communication – why might we not get the message?
Video -
2:30 – TV mini clips

7. Barriers to communication
What might they be?

8. Good Communication = Keep barriers to a minimum
Barriers include:
Lack of understanding
Lack of trust or honesty
Technical jargon/ content
Language barriers/ Cultural differences
Inadequate feedback
Emotional interference (being angry or tired)
Knowledge/ expertise of sender and receiver
Quality of information sent
Inappropriate medium
Poor listening skills
Position/ status of sender

9. Communication FORMAL INFORMAL Which is which?
Separate all our suggestions and put them into one of these categories.

10. Exam Practice
Identify two barriers to the communication process (2 Marks)
Describe how one of these barriers can effect the communication process (3 marks)
Affinity is a small publishing company that produces guide books for walks. Using your knowledge of Business, assess the importance of good communication to a company such as Affinity. (10 marks)