2. WELCOME Langara College An introduction to your Employee Assistance Program (EAP)

3. Agenda   What is an EAP?   How do I get help?   What can I expect when I call?   What Services are provided?   Confidentiality   Question & Answer Period

4. Who is FGI?   Canada’s largest EAP firm   20 years of experience   Proudly serve over 1800 organizations   Offer widest array of human support services

5. What is an EAP? What is an EAP? Your EAP is a voluntary, bilingual and confidential service that provides employees and eligible family members:  valuable information & resources  professional short-term counselling services for individuals, couples and families The goal of the EAP is to help you find solutions for personal or work life issues.

6. Getting help through your EAP is easy, convenient and confidential English language services: 1-800-268-5211 1-800-363-6270 (TDD - for hearing impaired) Service en français : 1-800-363-3872 ATS: 1-800-263-8035 (personnes malentendantes) or Visit us at www.fgiworldmembers.com Accessible 24 /7/365

7. Client Services Pathway Care Access Centre Professional Counselling Case Management Management Assessment & Plan Development Closure &Follow-up Short-Term Counselling WorkLife Balance Services/Resources Crisis Counselling

8. WorkLife Balance Services u One-on-one consultation and support from trained professionals. u Information and resource services to address questions or concerns on a wide array of topics. u Web-based information via your “Members Only” site at www.fgiworldmembers.com What Does My EAP Provide? What Does My EAP Provide?

9. WorkLife Balance Services & Resources   Childcare Concerns   Eldercare   Homecare   Family Leave Support  Career Counselling  Legal Information  Financial Counselling  YouthLine

10. u Short-term, confidential counselling with the most experienced counselling professionals. u Extensive national network of counsellors. u Can be accessed in-person, telephonically. u Crisis counselling available 24/7/365. Professional Counselling What Does My EAP Provide?

11. Common Issues Stress Management Couple/Family Issues Work-related Issues Bereavement Health Issues Depression/Anxiety Children’s Issues Alcohol/Drug Misuse Other Addictions Crisis Counselling

12. CONFIDENTIALITY CONFIDENTIAL INFORMATION Your participation, as well as the content of your discussions with the counsellor is... 4 Information is released only with your informed, written, legal consent. 4 Files are securely kept at the EAP office. 4 Appointments are arranged to promote anonymity. 4 Professional code of ethics is followed.

13. We Value Your Feedback You can help us to improve our services by:   Calling our intake centre   Sending in evaluation forms