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Fostering Collaboration with Wikis and Weblogs Darlene Fichter Data Library Coordinator, U of S Library October 26, 2005
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Overview Collaboration –Trends Examples –Weblogs –Wikis What to use when?
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Collaboration Happens at Different Levels Community level –Relatively intense interactions –Rheingold - “enough people carry on public discussions long enough, with sufficient human feeling, to form webs of personal relationships in cyberspace." Network level –Interaction based around a topic or subject Team level –Based around a project, task, process
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Tim Berners-Lee The Web is “an information space through which people can communicate, but communicate in a special way: communicate by sharing their knowledge in a pool. The idea was not just that it should be a browsing medium. The idea was that everybody would be putting their ideas in, as well as taking them out.” Tim Berners-Lee, talk at MIT Laboratory for Computer Science (LCS) 35th Anniversary celebrations, April 14, 1999 www.w3.org/1999/04/13-tlb.html
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Technologies & Online Collaboration –Discussion forums –Email –Instant messaging –Newsgroups –Webcasts –Web conferencing –Weblogs –Team rooms –Instant messaging –Text messaging/wireless –RSS –Wiki –Expertise location –FOAF
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Enterprise Collaboration Study Ambrozek and Cothrel surveyed a number of corporations about their use of collaboration tools for employees and for customers –Integral to how we operate today – cannot operate without online collaboration –Past the early adoption phase and the reluctance to participate has eroded Online Communities in Business 2004: Past Progress, Future Directions. Jenny Ambrozek and Joesph Cothrel http://www.kwork.org/Stars/ambrozek/ambrozek_cothrel.html
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Reality Check Hard to quantify and measure the ROI for online communities/collaboration The requirements for creating and maintaining communities is poorly understood
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Trends: Customers Continuing to expand in the use of technologies Different platforms and different functionality
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Trends: Employees Narrowing to focus on team rooms or electronic workspaces and expertise location
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Technology Trends Jenny Ambrozek and Joesph Cothrel. Online Communities in Business: Past Progress, Future Directions. 7th International Conference on Virtual Communities The Hague, Netherlands. June 15, 2004 http://www.infonortics.com/vc/vc04/slides/cothrel.pdf
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What is a Weblog? Blog/ Weblog is A web page containing brief entries arranged chronologically Can be a a journal or diary, ‘What’s New’ page or links to other web sites “To me, the blog concept is about three things: Frequency, Brevity, and Personality.” Evan Williams (creator of Blogger)
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Weblogs are More They have been called personal web publishing communities * Weblogs don’t stand alone –Relate / link to other blogs and the world –Connect people together with a common interest *Dave Winer http://newhome.weblogs.com/personalWebPublishingCommunities
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Weblog Usage 90% of corporations are using weblogs or plan to use weblogs according to Guidewire’s survey in September 2005 Blogging in the Enterprise: Executive Summary from the Guidewire Group Market Cycle Survey - October 2005
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Primary Uses of Internal Weblogs Knowledge-sharing (63%) Internal communications (44%) Project management (30%) Personal knowledge management (23%) Event logging (23%) Team management (20%) Blogging in the Enterprise: Executive Summary from the Guidewire Group Market Cycle Survey - October 2005
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Key Benefits Improved internal communications (77%) Replacement of other exiting work processes (41%) Replacement of email (39%) Blogging in the Enterprise: Executive Summary from the Guidewire Group Market Cycle Survey - October 2005
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Blogs & Library Collaboration: Customers
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Blogs: Professional Development
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Library Examples: Internal Collaboration Reference Desk weblogs Learning Commons or IT Help Desk blogs Team or departmental blogs Project or committee blogs
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What is a “Wiki”? Web application invented by Ward Cunningham in 1994 that allows anyone to add content and anyone to edit it. “It’s a tool for collaboration, really, we don’t know quite what it is by it’s a fun way of communicating asynchronously across the network”. Wiki means “quick” in Hawaiian
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Wikis Characteristics Intended to be a simple to use as writing so you can focus on the content, not the mechanics and syntax No HTML required
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Wiki Pages Home PageContact UsSubjectsDatabases edit Wiki pages look like web pages Anyone with a web browser can read a wiki site
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Click, Type and Save edit save...Internet Librarian 2005
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Creating New Pages Title … NewName … edit NewName Create a new page by writing its name with at leat two upper case letters i.e. CamelCase Click on any WikiName to see pages that link to it
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Collaboration Applications Discussions Meeting notes and reports Shared knowledge repository Collaborative writing Course based wikis Communities
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Wiki Examples: Wikipedia
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Wikipedia: Recent Changes
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Wikipedia: London Bombings It shows the first 923 edits to the Wikipedia entrythe Wikipedia entry Movie Link of changes Movie Link
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Wikipedia: Viewing History
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Wikipedia: Talk Page
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Wiki Gardeners Person who goes around tidying up the wiki, pruning, editing, organizing, and cleaning up Usually liked and respected
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WikiTravel
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WikiFish: community Students, staff, faculty at the Auburn University School of Architecture
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IAwiki:community
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Library Success: A Best Practices Wiki
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What Would Batgirl Do?
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University of Connecticut Libraries' Staff Wiki
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Ohio University Libraries Biz Wiki
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Conference Wiki
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MIT B-Team
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Installed Wiki Software Feature Chart* *Tonkin, Emma. Making the Case for a Wiki. Ariadne, January 2005
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“Hosted” Wikis pbWiki http://pbwiki.com/http://pbwiki.com/ Seedwiki http://www.seedwiki.com/http://www.seedwiki.com/ XWiki http://www.xwiki.comhttp://www.xwiki.com Hosted Wiki Feature Chart –http://en.wikibooks.org/wiki/Wiki_Science:How_to_start_a_Wikihttp://en.wikibooks.org/wiki/Wiki_Science:How_to_start_a_Wiki
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“Enterpise Blog” and “Enterprise Wiki”
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WikisWeblogs Unstructured Default is anyone edits Management is easier: versions, rollback and change long Less familiar Default is by date, reverse chronological Anyone comments New entries are shown as “RSS”, edits not usually tracked More familiar
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Want Both? Commercial solutions –Socialtext, Confluence Free solutions: “blikis” –Hosted, installed, plugins such as MoinMt for Movable Type
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Brainstorm: Library Collaboration What is your purpose? –Which tool?
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More Information on Wikis and Blogs My Furl Archive –Wikis … –http://www.furl.net/members/fichterhttp://www.furl.net/members/fichter Steven Cohen’s and Jenny Levine’s Internet Librarian presentations –http://www.theshiftedlibrarian.com/archives/2005/ 10/25/blogs_vs_wikis_presentation.htmlhttp://www.theshiftedlibrarian.com/archives/2005/ 10/25/blogs_vs_wikis_presentation.html
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Thank you Questions? Darlene Fichter University of Saskatchewan Libraries library.usask.ca/~fichter/
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