1. www.pspbc.ca Advanced Access and Office Efficiency Storyboard Template

2. Practice Name

3. 3 List Team Members and Roles Team Members -Team Picture

4. 4 Access Aim:  We aim to decrease our 3rd next available appointment to ____ days by _________________(insert date here). Office Efficiency Aim:  We aim to reduce our cycle time by ___ (%) by ___________ (insert date) What Do We Want to Accomplish? Our Team Aims

5. 5 MeasuresTarget Current (Baseline) Practice Aim Delay for appointment Able to offer same day, if requested ___ days Cycle times [practice & context specific] ___minutes% improvement Patient experience – Office Efficiency (1) 80% answer “most of the time” % Patient experience – Access (2) 80% answer “Very easy” % Provider and staff experience (3) 80% answer “most of the time” % (1) “When you visit your doctor’s office, how often is it well organized, efficient, and does not waste your time?” (2) “How easy is it for you to see your family physician when you need to?” (3) “I start and end my day on time.”

6. 6  Summary of what you did (tests of change, etc.) Things We Did

7. 7 7  What did you learn?  Did things change from baseline in your measures? Study

8. 8 Graphs (if available)

9. 9 Patient Story

10. 10  (before and after experience) Provider Story

11. 11  Strong recommendations for next test cycle › Things we would do again › Things we suggest not to do ›  Are you ready to embed this change or will you retest and refine? › “Our recommendation for next cycle” › “Our recommendations if you were to try this” Act

12. 12  Successes:  Challenges and/or barriers:  What we are planning to test next: Summary of Current Status

13. All teams share!

14. www.pspbc.ca For more information Practice Support Program 115 - 1665 West Broadway Vancouver, BC V6J 5A4 Tel: 604 736-5551 www.pspbc.ca