1. “Building Capacity in Northern Communities” 2013-2016 Strategic Plan (Draft Document) NOSDA Annual General Meeting April 9, 2013 Presentation by Michael Fenn, Fenn Advisory Services, Inc. Northern Ontario Service Deliverers Association 1

2. the journey, not just the destination. Guided by the organization’s leadership and Operating Principles “Environmental scan”– a so-called SWOT analysis Mission and Mission Statement Vision Statement Values to govern the organization Goals for the organization Objectives Measurements and Adjustments Strategic Planning Process: 2 NOSDA Strategic Plan 2013-2016

3. Environmental Scan – S.W.O.T. Analysis 3 Demographic, social, economic, political and technological conditions Cross-section of stakeholders and their organizations. Existing and potential NOSDA activity NOSDA Strategic Plan 2013-2016

4. 1.That the proposed 2013-16 NOSDA Strategic Plan (RESOLUTION 2013 – 06) be adopted, but subject to any approved amendments 2.That the specific Objectives and Implementation Measures of the Plan be approved in principle 3.That the final version of the NOSDA Strategic Plan be approved 4.That the approved Plan be circulated to NOSDA member organizations, and plans to activate the plan be put in place What to Consider … 4 NOSDA Strategic Plan 2013-2016

5. What are the “missions” of NOSDA and its member organizations? NOSDA Strategic Plan 2013-2016 NOSDA members plan and coordinate the delivery of public services through Financial and other supports; NOSDA will act as an authoritative voice to enhance the profile and success of human services programs NOSDA will be proactive 5 NOSDA Strategic Plan 2013-2016

6. Our Mission: NOSDA Strategic Plan 2013-2016 “With the support and collaboration of its member organizations, NOSDA coordinates the effective delivery of human services to the people of Northern Ontario. NOSDA champions healthy social development and accessible labour-market development in Northern Ontario communities.” 6 NOSDA Strategic Plan 2013-2016

7. 7 Our Vision In three years, NOSDA will… Be a leading proponent of human services Demonstrate improved outcomes for people Report to our municipal and Provincial sponsors: on efficiency, effectiveness and client satisfaction; on program sustainability and innovation; and, on the social ‘dividends’ of public ‘investment’ in people NOSDA Strategic Plan 2013-2016

8. 8 Our Vision In the future, NOSDA will… Anticipate new developments and have the capacity to deal effectively with them Be an effective advocate, partner and coalition- builder Be a willing host for effective, sustainable human services programs: Be a respected and effective “authoritative voice” for the labour market, social and fiscal interests of all Northern Ontario communities NOSDA Strategic Plan 2013-2016

9. Two Concepts 1.An accessible Labour Market 2.Integrated Service Delivery & Service System Manager Model 9 NOSDA Strategic Plan 2013-2016 NOSDA Strategic Plan 2013-2016

10. Our Core Values Creativity 10 NOSDA Strategic Plan 2013-2016 Responsiveness Efficiency Respectful Sustainable Partner Authority Voice Results Enabling NOSDA Strategic Plan 2013-2016

11. Our Mandates NOSDA Strategic Plan 2013-2016 11 NOSDA has four major program-delivery mandates. It also plays a role in advocating for healthy social development and accessible labour markets in Northern Ontario and its communities, and as well serving as a vehicle that its members can use to enhance their internal and group capacity as organizations. Income Support and Employment Services Housing Services and Homelessness Children’s Services Emergency medical services Northern Community Development Capacity building NOSDA Strategic Plan 2013-2016

12. Four Strategic Goals NOSDA Strategic Plan 2013-2016 12 Recognizing the differing roles of DSSABs / CMSMs, municipalities and NOSDA itself, NOSDA will strive to achieve its four strategic goals by: Achieving Strategic Plan goals and objectives for which NOSDA is specifically responsible; Leading and collaborating with NOSDA’s member organizations to achieve Strategic Plan goals and objectives in areas of shared responsibility; and, Supporting NOSDA member organizations (its DSSABs and its CMSM), as well as the municipalities and Aboriginal communities they serve, where they aim to achieve Strategic Plan goals and objectives, in areas beyond NOSDA’s direct responsibilities… NOSDA Strategic Plan 2013-2016

13. Four Strategic Goals NOSDA Strategic Plan 2013-2016 13 1. Promoting Linkages… …By expanding Service-Delivery Partnerships; and, …By improving stakeholder communications and advocacy 2. Realizing our potential… …By expanding the scope and impact of human services delivery; and, …By becoming a “trusted advisor” to governments 3. Innovation… …By advancing the Service-System Manager model of delivery; and, …By promoting research into best practices and innovative delivery 4. Productivity, Efficiency and Effectiveness… …By advising on standards for performance and program effects; …By identifying and advocating for removal of barriers to policy and program success; and, …By enhancing the organizational capacity of NOSDA and its member organizations NOSDA Strategic Plan 2013-2016

14. 1. Promoting Linkages NOSDA Strategic Plan 2013-2016 14 Key Objectives… Rural Community Paramedic Pilot Program Advocacy for full and fair funding of key human services Making the quarterly case for human services Better healthcare results through better coordination with human services NOSDA Strategic Plan 2013-2016

15. 2. Realizing Our Potential NOSDA Strategic Plan 2013-2016 15 Key Objectives: A “trusted advisor” to Governments Making the most of social housing assets Modernizing legal framework for good performance and good governance NOSDA Strategic Plan 2013-2016

16. 3. Innovation NOSDA Strategic Plan 2013-2016 16 Key Objectives: Service-System Manager Model as the model for Northern Ontario Researching, sharing and promoting best practices NOSDA Strategic Plan 2013-2016

17. 4. Productivity, Efficiency & Effectiveness NOSDA Strategic Plan 2013-2016 17 Key Objectives: Identifying and eliminating barriers to integration and performance of human services programs Promoting Northern Ontario-wide efforts to improve client service and customer satisfaction Making the case for operational efficiency and effectiveness of Northern Ontario human services delivery NOSDA Strategic Plan 2013-2016

18. 2016 18 Discussion and Recommendations