1. OUR STRATEGIC PLANNING JOURNEY

2. Our Workplan Step One: Preparation May / June Start-up and planning meetings R&R; milestones; calendar; processes Training Step Two: Communication June Develop a communication plan for key audiences Facilitate Information Session for Guiding Coalition Committee Launch Strategic Planning process to stakeholders – written communications Step Three: External Environmental Analysis Client & Stakeholder expectations Healthcare environment / trends Socio-demographics Environmental influences Government Interdependencies Economics HR Technology June / July Facilitate external focus groups, as required Service Partners University stakeholders Community stakeholders Conduct research; literature / best practices review

3. Our Workplan Step Three: Internal Environmental Analysis Leadership practices Organizational culture, competence and capacity Performance / Quality Measurement Organization Structure, processes and systems Services and programs Financial management Process management Continuous Quality Improvement June - August Facilitate internal focus groups Internal stakeholder focus groups (i.e. residents) Management / Supervisory levels Consultation sessions with Guiding Coalition Committee Conduct on-line survey, if appropriate Extensive review and analysis of Department of Medicine statistics, trends and performance data Step Four: Identification of Critical Issues August - September Identify strengths, weaknesses, opportunities and threats Step Five: Visioning and Strategic Directions August - September Facilitate Visioning Sessions Develop Vision Review and confirm Mission Review and confirm Values Identify four Strategic Directions

4. Our Workplan Step Six and Seven: Client & Financial Perspective Outcomes September - October Define Department of Medicine’s ‘strategic outcomes’ by perspective Client Pillar Financial Pillar Internal Operational Processes Pillar Organizational Capacity Pillar Step Eight: Strategy Map Development & Presentation November Prepare Strategic Plan and Strategy Map document Present to Guiding Coalition Committee Step Nine: Balanced Scorecard Development November - December Work in collaboration with key stakeholders to develop department scorecard, in direct alignment to Strategy Map Update the Strategic Plan to incorporate balanced scorecard Step Two: Final Plan December Prepare and submit a final Strategic Plan Summary Report Launch of Strategic Plan

5. OUR JOURNEY BEGINS NOW …