1. National Case Management Network of Canada Annual General Meeting Li Ka Shing Knowledge Institute Toronto CANADA October 2, 2011

2. Purpose of AGM Required formal meeting Business Board of Directors Annual Report Activities Finances Communicate with members, partners and other interested parties

3. Agenda Welcome Opening Introduction Board of Directors Minutes of AGM Sept 2010 Annual Report 2011 New Business Closing

4. Board of Directors Barbara Baptiste, Director Rehabilitation Management Inc. Shannon Berg, Secretary Vancouver Coastal Health Ruth Anne Campbell, Director Case Manager Anju Joshi, Director McMaster University Linda Lane, Director We Care Home Health Robert Tomljenovic, Treasurer Veterans Affairs Canada Joan Park, President St. Michael’s Hospital

5. What we believe Case Management is a vital and dynamic strategy in the delivery of an effective and efficient health care system

6. Minutes of AGM 2010 Copies of Minutes Matters Arising from Minutes Adoption of Minutes

7. Who we are Leading national organization dedicated to promoting excellence and professionalism among Case Management providers across Canada

8. What we have done 2010/11 HC Contribution Agreement Developing Case Management in Canada: i.Standards of Practice, ii.Learning Resources iii.Professional Association

9. Standards of Practice Distributed 2009 Canadian Standards of Practice for Case Management Print and electronic Members and stakeholders 2,500 copies Practice directed tool Increased knowledge base Outlines expectations and responsibilities Health Care Providers and Consumers

10. Learning Resources Web-based Educational Resource Library Comprehensive Case Management, business, and client resources Several media formats Individual licenses print/record courses French translation Live Meeting weekly show and tell

11. Professional Association Office Manager Project Manager, Communications Corporate Office Membership 250 – 500+ Contact database 3000 Quarterly Newsletter: Case Management Connection

12. Professional Association Participated in Canadian Home Care Association Conference Nov 2010 Exhibitor and Presenter National Transitions of Care Coalition www.ncmn.ca Facebook 4 th National Conference 2010

13. Founding Partner We Care Home Health Services

14. Professional Case Management Journal Official Journal of NCMN International, peer-reviewed, evidence- based created by Case Managers for Case Managers Bimonthly publication - print and electronic Archives 2000 Case Management Connection: News from NCMN

15. Competency Framework Initiated development of national competency profile Foundation for future credentialing Draft NCMN Competency Profile Recommendations Report Sept 2010 CanMEDS model selected as framework

16. Collaboration Case Management Society of America National Transitions of Care Coalition CMSA and Sanofi-Aventis Professional Case Management Journal Assessment Strategies Inc. We Care Home Health Services Knowledge Exchange Board

17. Annual Report, Financials YearIncomeExpensesNet Sep 09 Aug 10 154K 41K (w/o HC) 138K 25K (w/o HC) 16K Sep 10 Aug 11 288K 107K (w/o HC) 267K 86K (w/o HC) 21K

18. New Business Promoting Excellence and Professionalism for Case Management in Canada: Phase II Core Competencies, Credentialing and Sustainability Develop/validate core competencies Select a credentialing process to indicate competence in Case Management Execute a Marketing and Communications Plan to move NCMN from existence to sustainability

19. Old Proverb  A vision without a plan is just a dream.  A plan without action is simply passing the time.  Action with a plan and a vision can change the world.