1. TOURISM EDUCATION & TRAINING IN TANZANIA EFE Project Results NATIONAL COLLEGE OF TOURISM

2. Introduction Tourism industry is one of the largest and fastest growing industries in both developed and developing countries worldwide. In recent years the Tourism Sector in Tanzania recorded increasing number of tourist arrivals from 582,807 in 2004 to 770,376 in 2008 (MNRT 2010). In the same period receipts rose from US $ 746 million to US $ 1,288.7 million. Regardless the increase of tourist arrivals, Tanzania needs to improve the provision of quality tourism products and services. This, in turn, suggests that education and training is vital to the development of the industry

3. Introduction cont.. Tourism is one of the world’s largest industries providing a major stimulus to economic growth and job creation. It also generates many other jobs indirectly in other sectors of economy such as agriculture, construction and handcraft. It is estimated that the contribution of tourism to employment in Tanzania is 642,000 jobs or 1 in every 15.8 jobs of total employment (WTTC 2010).

4. Tourism Training..... For a long time, Tanzania did not have any supervisory and management programmes; this is why a number of industry operators have opted to employ people from outside the country for management positions. In 2006 – NCT introduced Diploma programmes in hospitality and tourism. Recently, there is interest in providing tourism education and training both by public and private institutions. More than 4 Universities have introduced tourism and related programmes.

5. Key issues on Key issues on tourism training Most critical issues which inhibit training in the hospitality and tourism are: Shortage of qualified trainers Insufficient Funding Language Barrier The industry suffers from negative image compared to other career options Lack of Industry-specific Regulatory Body / Council Lack of Standards in Training Lack of Tourism Awareness

6. Key issues on EFE RESULTS 1. Tourism Round Table – - Tourism Industry is working on adaption of Canadian Tourism Human Resource Sector Council in order to provide better human resource development within tourism Sector in Tanzania. - Hotel Association of Tanzania (HAT) is currently working with NCT in the development of apprenticeship programme for hospitality industry.

7. Key issues on EFE RESULTS... 2. Training on how to establish and operationalize Programme Advisory Committees. NCT has established two Programme Advisory Committees in order to encourage participation of private sector in the development of human resources through education and training 3. Gender mainstreaming seminar has increased awareness of gender inequalities which also stimulates career choices.

8. EFE RESULTS 4. Training in Occupational Analysis - to identify competency gaps. A gap analysis system was designed and used to review and revise tourism curriculum at all levels with an emphasis on CBET. 5. Training methodologies and how to deliver CBET curriculum Tutors have improved their presentation skills and are able to develop technical field skills and risk management plans.

9. EFE RESULTS 6. Leadership training on Entrepreneurial TVET system. Entrepreneurship skills modules have been included in all revised / new programmes in order to encourage development of small enterprises 7. Outreach programmes introduced Increase awareness of tourism in Tanzania which will stimulate career interest.

10. EFE RESULTS 8. Recently, training on how to conduct research and surveys was conducted in order to have the facts and information which will help human development 9. Sharing best practices of COTR / Kimathi University partnership project in Kenya – such as institutional revenue generation, new program development, campus-based businesses, and project management etc.

11. Key issues on Thank you for listening