2. Act with common sense:  be sensitive  be responsive to customer expectation and needs  deal effectively with customers  talk and write in a way that is relevant to the organization  identify with the company

3. Exploit and learn new uses:  bring knowledge and experience from other jobs/companies  don’t be afraid to use or explore new technology  find other more productive or efficient ways of doing things

4.  Act ethically and with integrity  Be productive  Be cooperative  Be accountable  Be responsible  Be flexible  Be positive (especially about change)

5.  Receive, comprehend and interpret complex instructions  Talk with, provide to, seek and clarify information from :  co-workers,  customers,  clients,  those in authority,  in person and  by telephone

6.  Write clearly,  Write concisely  Be short and to the point  Conform to grammatical conventions  Use correct spelling  Never use slang

7.  Be concerned with personal well-being  Monitor your hygiene and dress  Conform to organizations expectations  You represent the company!

8.  Extract and record numerical data with high levels of accuracy  Carry out calculations with high levels of accuracy  Double check addition, subtraction, multiplication, division and the use of percentages for 0% error

9.  Be alert and aware of your work environment  Be able to identify, investigate, and evaluate actual problems  Be able to trouble shoot potential problems  Be able to report on any problems concisely and with clarity

10.  Take responsibility for your own learning  Work with your colleagues  Learn from manuals  Learn from your mistakes

11.  Manage the use of time  Plan and undertake a number of activities at once (multitask)  Run activities that are inter-related or overlap in time or duration  Maximize the use of your work day

12.  Work within and contribute to the effectiveness of a team  Respect differences  Take responsibility  Be willing to make decisions

13.  Set up and operate equipment independently  Be able to handle options or different settings to working equipment  Be able to troubleshoot fixes to equipment

14.  Read to extract information and to interpret instructions from short notes and prose