1. 2006 QL- LAW 9000 SURVEY REPORT

2. LAW 9000 Background SAI Global Statistics

3. QL Board Role Liaison with SAI Feedback www.ql.org.au

4. Purpose of Survey Better understand concerns Identify opportunities for improved service

5. Survey Process Sub committee Questionnaire 21 firms Report of Results

6. Survey Results Predominant themes Recommendation

7. A FEW concerns … ISO 9001 jargon Frequency of audits Price

8. Jargon LAW 9000: ISO 9001 Copyright Handbook

9. Frequency of SAI Audits Guidelines Briefing new auditors Consider process Document control systems -time consuming

10. Price Cost of implementation “Value for money”

11. Valuable Investment … “Yes” Hidden benefits…

12. Benefits Uniformity Systems Review Responsibility Addressing Risks Organisational excellence Acknowledgement

13. Effectiveness of LAW 9000 … “Very Effective” Good vehicle Standard easy to administer

14. LAW 9000 means … To staff To clients

15. Implementing Language Schedule Precedents Visits User groups Gap Analysis Consultant Allocate resources

16. Getting the most out of it … Inclusion Partner “Buy in” Sharing knowledge Audit Marketing Blame process on “LAW 9000”

17. Amendments to LAW 9000 Internal audits Detailed recommendations from auditors Auditing process shortened/ streamlined Implementation Plan

18. Inspections of certified firms Suggestion Practice

19. Networking QL facilitate networking Proposal Issues

20. Question Time

21. Where to now?

22. Thank you to the QL Board Subcommittee for the QL Survey Patrick Fair from Baker and McKenzie for providing the location and Andrea Foot from Axxia Systems www.axxi.com.au for sponsoring this evening www.axxi.com.au